Advert Control Specialist
Trinity Mirror Group
Total years of experience :18 years, 1 Months
• Develop and maintain positive working relationship with our outsource Ad Creation vendor, ensuring that all advert content is available for publication by the required deadlines at the agreed quality standard;
• Ensure that all copy sent to our outsource advert creation vendor is fit for purpose with all necessary elements;
• Feedback to Sales and effectively manage any copy queries ensuring they are resolved without any impact on deadlines;
• Communicate with outsource provider/ internal customer to ensure prioritisation of work in line with our deadline schedule;
• Resolve any issues linked to the supply of complete artwork supplied via our various delivery channels;
• Provide an exceptional level of customer service;
ensure that credits/queries are promptly dealt with and resolved in a timely and professional manner with internal or external customer;
• Resolve any queries/ non conformances with our outsource vendors;
Investigate and resolve any issues raised by our internal or external customers;
• Ensure that Advert Control Team provide a first class admin service to the business and our customers with regard to property production;
• Monitor and Control the on-time delivery of property advert content for publication;
• Be the conduit between outsource vendor and customers with regards to work requests, changes or queries;
• Maintain any statistical reporting required by the department;
• Monitor and control the quality of repurposing work carried out by outsource vendor;
• Responsible for digital advert publications: hyperlinks, feature listings.
• Training and helping inside team in technical system issues.
• Establish, develop and maintain strong professional sales relationships with current business partners.
• Drive partners to maximize sales and increased the total partnership potential;
• Participate in planning and execution of sales, marketing and business development activities in Distribution chain;
• Participate in developing monthly and quarterly strategic initiatives that result in increasing the Channel performance and reliability of growth tactics;
• Support and leveraged other channel activities, field marketing, product launches and product promotions;
• Participate in planning, implementation and evaluation of marketing programs. Ensure that programs succeed according to the plan.
• Present company on trade fair in Poland.
• Cooperate with customers (B2B/B2C).
• Translate documents into Polish language.
• Assist with settle business in Poland.
• Technical support: diagnosis, installation, configuration hardware and software escalation/elevation of critical cases.
• Pre-sale technical assistance (reseller/user).
• Knowledge management (liaise with external on site technical support).
• SLA time frames.
• Assist travelers world-wide in difficult situation (inbound/outbound).
• Work with internal and external customers to safeguard the process of patient transport.
• Manage and resolve a customer inquires.
• Accounting and customer service support for clients and sales staff.
• Categorization project (quality control).
• Liaise with Engineering & Security, Front Office, Accounts and
Finance, Personnel, Sales & Marketing, Reservation departments.
• Office management.
• Manager on Duty role (General Manager deputy),
• Guest Relation (develop and analyze customers’ satisfaction survey).
• Special offers for guests - innovations, implement new technologies, introducing gadgets.
• Purchase management.
• Drafts and coordinate organizational documents (revenue analyzes, forecast).
• Training staff.
• Organize special events for corporate clients.
• Support President of the Board (prepare reports, arrange business travel, update calendar).
• Administrative and coordinate in both hotels, with 100 rooms in total.
• Negotiate contracts and cooperate with external companies (marketing, accounting, suppliers).
• Handle of customers and contractor complains.
• Ad-hoc projects.
• Maintain everyday flow of internal documentation (internal documents, communication and invoicing).
• Cooperate with clients, visitors, liaise with Accounts & Finance, Personnel, Sales & Marketing departments.
• Set up and coordinate meetings.
• Office coordination.
• Cashier Currency Certificate (2008).