MAMDOUH MAREII FOUAD HOUSSEIN, Sales & Marketing Manager / Reservations in charge

MAMDOUH MAREII FOUAD HOUSSEIN

Sales & Marketing Manager / Reservations in charge

Fantazia Resort Marsa Alam

Location
Egypt - Luxor
Education
Master's degree, Section of Language French
Experience
11 years, 6 Months

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Work Experience

Total years of experience :11 years, 6 Months

Sales & Marketing Manager / Reservations in charge at Fantazia Resort Marsa Alam
  • Egypt - Hurghada
  • My current job since June 2014

Check maintenance of the established standards in the Reservation Department.
 Development and management of customer contacts.
 Up selling.
 Optimal communication and Cupertino with all other departments, in particular Front desk, Accounting,
 Know all the functions of the computer system and eliminate minor errors in the software itself.
 Take part in communication meetings on a regular basis.
 Always co-operate with colleagues in the department.
 Obliged to take part in internal training courses and implement what have been learnt in daily practice.
 Participation in meetings and training courses.
 Optimal communication and co-operation with all other departments, in particular Front desk & Accounting.
 Maintain tidiness in the building and clothing in the department.
 Aware of the joint responsibility for safety in my hotel and abides strictly by all the safety instructions, especially when operating the machines and equipment
 Know what to do in case of an evacuation/fire alarm or other emergencies (i.e bomb threat).
 Ensure that all front doors and stores belonging to the department, as well as the key cabinet for the whole department, are kept at all times.

Reservation Manager at Swiss-Belhotel Doha
  • Qatar - Doha
  • July 2012 to January 2014

 Check maintenance of the established standards in the Reservation Department.
 Development and management of customer contacts.
 Up selling.
 Optimal communication and Cupertino with all other departments, in particular Front desk, Accounting,
 Know all the functions of the computer system and eliminate minor errors in the software itself.
 Take part in communication meetings on a regular basis.
 Always co-operate with colleagues in the department.
 Obliged to take part in internal training courses and implement what have been learnt in daily practice.
 Participation in meetings and training courses.
 Optimal communication and co-operation with all other departments, in particular Front desk & Accounting.
 Maintain tidiness in the building and clothing in the department.
 Aware of the joint responsibility for safety in my hotel and abides strictly by all the safety instructions, especially when operating the machines and equipment
 Know what to do in case of an evacuation/fire alarm or other emergencies (i.e bomb threat).
 Ensure that all front doors and stores belonging to the department, as well as the key cabinet for the whole department, are kept at all times.

Education

Master's degree, Section of Language French
  • at Al Azhar University - License of Pedagogic
  • May 2005

 Improve the language of Children.  Challenge students to actively seek and use the ideas of others and of themselves).  Structure the Collaboration tasks (creating groups, establishing goals, systems, challenges, and providing materials).  Structure the Filtering Tasks (requiring review, requiring opinions and explanations).  Structure the Assessments (providing rubrics or checklists or Guiding their construction, structuring assessment time and Process).  Structure ongoing opportunities for Feedback, and being the Master in Charge of permissions

Specialties & Skills

Data Entry
Up Selling
Revenue
Booking
Fidelio 6.20, Suite.8
Opera Full Edition 03.03& 05.05.
Supervisory & Time Tasks Management skills
Opera Full Edition 03.03, 05.05
Team building

Languages

Arabic
Expert
English
Intermediate
French
Beginner

Training and Certifications

Sales & Negotiation (Training)
Training Institute:
Sales strategy & Negotiation
Date Attended:
October 2012
Duration:
15 hours
Revenue Managment (Training)
Training Institute:
Revenue analysis & Forecasting
Date Attended:
January 2013
Duration:
10 hours
Up-Sel l ing & Time Management (Training)
Training Institute:
Up-Sel l ing & Time Management
Date Attended:
August 2011
Duration:
20 hours
Best Impression to Hospi tal i ty (Training)
Training Institute:
Best Impression to Hospi tal i ty
Date Attended:
March 2012
Duration:
15 hours
Software Instal lat ion & Training (Training)
Training Institute:
Opera Software Instal lat ion & Training
Date Attended:
March 2007
Duration:
10 hours
Telephone & F.O qual i ty ski l ls (Training)
Training Institute:
Telephone & F.O qual i ty ski l ls
Date Attended:
August 2006
Duration:
10 hours

Hobbies

  • Travelling
  • Swimming
  • Reading