Recruitment Officer
Qatar Airways
Total years of experience :21 years, 6 Months
Responsible for prescreening of candidates for subsidiaries of Qatar Airways.
Coordinated and setup interview of selected candidates with relevant department heads and participated in the interviews.
Developed HR reports updating the application status for all candidates and managed Staff Movement Approval for on-boarding of selected candidates.
Provided support to update candidate application status on HR management system.
Highly conversant with Sniperhire and Oracle HRMS for complete e-recruitment process.
Follow up with candidates for submission of documents like No Objection Certificate, Passport copies, Education Certificates, etc.
Planned the staffing / manpower requirement and budgets across all departments and projects.
Served as the single point of contact for all personnel employee matters and provide guidance to associates.
Ensured compliance and consistency of company policies, procedures and best practices.
Reviewed and updated HR policies, procedures and manual as per the feedback from operations.
Planned employee’s performance appraisal program, developed tools for appraisal, job evaluation and development.
Coordinated with operations to conduct annual performance appraisal.
Tracked reviews and handle performance management issues with managers and associates.
Compiled data for staffing and prepared management reports for quarterly department review.
Conducted skip level meeting and survey in order to ensure employee satisfaction.
Liaised with payroll to ensure accuracy of information and on-time payments.
Prepared calendar & tracked skip level meetings across locations / processes.
Counseled on regular basis for minimizing absenteeism to improve performance and addressed disciplinary issues and conflicts.
Effective exit feedbacks, analysis and corrective steps.
Responsible until joining of candidate, sourcing of candidates using all the channels namely Portal / Referral/walk in/Vendor Screening resumes as per hiring criteria.
Developed standard operating procedures and job descriptions.
Drafted HR policies and procedures in line with the expansion of business and new regulatory requirements.
Conducted candidate pre-screening interviews and selection to be further interviewed by operations.
Managed all HR administration e.g. contracts, letters, personnel files, etc.
Prepared HR files for selected candidates and conducted reference and background checks.
Assisted in preparation of employee induction manual.
Assisted in implementation of HR policies & procedures.
Provided help in managing HR administration & Transactions such as Travel Requests, Contract Renewals, Transfer, Promotions, etc.
Liaised with other functional / departmental head so as to understand all necessary aspects and needs of HR development to ensure they are fully informed of HR objectives, purpose and achievements.
Managed Rewards & Recognition programs.
Led the formation of the employee relation team.
Developed standard operating procedures and participated in selection process of additional team members for employee relations team.
Conducted HR awareness sessions to new operational and administrative staff.
Assisted in determining training requirements and support training initiatives
Conducted team building activities for the center and fun activities to break the monotony at work to create a friendly environment at work.
Delivered HR induction programs for new recruits.
Conducted survey in order to gauge employment satisfaction.
Worked as a financial advisor for the collections project advising customers on the steps to avoid late fees and replacement of return checks.
Additionally was also responsible for quality and making process non -compliant and for increasing the customer satisfaction score to a benchmark of 95%.
Prepared reports from dialer and nice application.
Involved in giving one to one feedback to collection agents for their negotiation and customer handling skills.
