senior relationship manager
DAMAC properties Co.LLC
Total years of experience :13 years, 10 Months
oResponsible of VEROMODA brand in KSA. oManaged to open two new stores in Riyadh and Jeddah till March 2015. oResponsible of the orders to KSA and choosing the right product for the market oRotation the stock between the stores. oVisual merchandised in an innovative and striking way whilst adhering to company guidelines oMain contact for management training, coaching and development oGuided the team to ensure that productivity and customer service standards were sustained to the highest level oPreparing for events and seasonal sales.
Responsible for Store Manager and Employee development, product management and visual merchandising within assigned stores. Works closely with the Marketing Executive to implement promotional initiatives
RECRUITMENT TASKS:
1. Maintain an updated roster of participant placements and potential job opportunities
2. Responsible for effective and fast recruitment processes both internally and externally.
3. Responsible for providing current recruitment knowledge and trends within the market overall and also for multinationals.
4. Work closely with assigned business’ HRMs to deliver recruitment needs
5. Suggest proper medias for approaching the right caliber candidates.
6. Follow up and coordinate with recruitment channels.
7. Execute prescreening and/or final phone/face to face interviews for junior & mid
level posts & supports all parties in concern with SCs & assessment
8. Submit candidates offers and follow up on software until placing
9. Coordinate with universities, events in relation to targeted hires
10. Proactive coordination with departments for interviews
11. Supervise & interact closely with staffing coordinator in charge of assigned hires as well as continuous follow up with on-boarding.
TRAINING TASKS :
1. Coordinate, schedule and conduct business and technical training for new hires and current employees.
2. Organize and develop, or obtain, training procedure manuals and guides and course materials such as handouts and visual materials.
3. Monitor training costs to ensure budget is not exceeded, and prepare budget reports to justify expenditures.
4. Select and assign instructors to conduct training.
5. Identify and assess training needs of staff by conferring with managers and supervisors or conducting surveys.
6. Produce training materials for in-house courses as appropriate. Amend and revise materials as necessary, in order to adapt to changes that occur.
7. Facilitate the execution of all training plans.
8. Periodically, evaluate training effectiveness.
9. Acts as a support fielding questions and issues from staff related to the business and / or systems.
10. Handles related tasks as assigned.
- Take full responsibility for the dealing with relevant customer
complaints, queries and requests for information for the start to the
end of the process.
- Ensure that both an appropriate and adequate investigation takes
place in all cases. This includes the recording of all communications
between the various parties and all information taken into
consideration.
- Must approach all matters in a non biased and professional manner.
- Prepare daily, weekly, monthly statistical reports as appropriate.
- Meet the objectives and performance measures agreed the Customer
Care Manager.
- Due to the strong inter-relationships across divisions, keep all
relevant parties informed of assigned work programmes as much as
possible.