Program Manager
Neo Technology Ltd
Total years of experience :20 years, 7 Months
Responsibilities:
•Work with Strategy, Engineering, and Creative teams to shape requirements and features thereby
providing solutions that maximize business benefits to the customer.
•Perform technical business analysis for API integration projects that involve Azure Cloud services and Dynamic CRM.
•Provide strategic guidance to the customer and project teams focusing on checkout experience, performance and CX improvements for an e-commerce customer.
•Effectively balance business needs vs. technical constraints
•Gather requirements from stakeholders and convert them to BRDs
•Collaborate with Technology team members across various projects to groom Epics & User Stories
•Communicate key milestones of different projects to stakeholders.
•Facilitate decision making, stakeholder management and conflict management.
•Promote and support Agile practices within the organization.
•Oversee projects’ schedules, budgets, recruitment, and business development.
As the Operations Head for a renowned menswear brand in South India, my key area of focus is to utilize the capabilities of Information Technology to achieve an integrated control of Internal Supply Chain Management, Vendor Relationship Management and Customer Engagement.
Responsibilities:
•Derive strategies to minimize replenishment lead time and improve product availability.
•Handle vendor negotiations and procurement management to ensure low manufacturing cost,
inventory cost and transportation cost.
•Ensure accuracy of performance reports through stringent data collection methods.
•Budgeting through collaborative forecasting and planning.
•Develop and drive growth strategies domestically and throughout MENA region.
IT Projects:
e-Portal implementation: Built on Shopify portal using a predictive methodology
Dennis Morton ERP: Built on a Java, J2EE framework using an Agile Hybrid model
Achievements:
•Introduced Dennis Morton into the digital market space via various e-Commerce portals.
•Led a team of specialists to create the brand’s own e-Commerce store www.dennismorton.in thereby adding a new sales channel which currently contributes to 20% of the overall revenue.
•Introduced Kanban board and daily standup meetings to the company’s day to day operations which helped in limiting work in progress and thereby eliminating bottlenecks through a collaborative teamwork.
•Developed SEO rich content and Social Media campaigns for e-commerce.
•Cultivated strong business relationships with customers to drive business development
I was instrumental in setting up the entire IT infrastructure of G’Mall a wedding shopping mall and
its flagship store Anashwara Silks- the largest multi-brand garment outlet in the city.
•Work as a product
Headstrong is a CMMi Level 3 certified global consulting and IT services company (now merged with
GENPACT) focused on supply chain and capital markets.
Projects:
• Omni Channel Retail Web Store Fulfillment, Client: David Jones, Sydney, Australia
• Order Management System, Client: CIMB Securities, Singapore
• Execution Management System, Client: CIMB Securities, Singapore
Responsibilities:
• Handling the entire offshore engagement for the client CIMB Securities, Singapore.
• Program management focusing on phased solution delivery, Stakeholder management, Risk
Management, Change Management, and Resource Management.
• Solution consulting and designing functional flows for business-critical Warehouse Management
System for an Australian e-commerce client - David Jones.
• Account mining, New Proposal / RFP writing
• Provide Process trainings to new recruits of the organization
Achievements:
• Effectively capitalized a new project opportunity thereby setting a path for continuous engagement
with the client.
• Effectively grew the size of the team from 4 to 35 for a first-time customer engagement with David
Jones, Australia within a span of 6 months by on boarding a highly skilled & performing team for a
predictive delivery model.
• Consistently achieved a Customer Satisfaction Score of 10 on 10 throughout the execution of
projects with CIMB Securities.
• Implemented Lean Six Sigma processes in software development and testing methodology which
reduced the overall project schedule and thereby cost by 15%.
, I was involved in developing High Level and Detailed Level Designs,
reviewing, and approving code and providing technical training to the new team members.
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Bachelor's In Technology - Computer Science and Engineering
