![marah allababidi, Onboarding & Customer Success Manager [IoT Projects]](http://secure.b8cdn.com/images/uploads/user_photos/92/58574892_20200122145503.jpg)
Onboarding & Customer Success Manager [IoT Projects]
VERTECO
Total years of experience :3 years, 1 Months
As an Onboarding & Customer Success Manager for IoT projects, I facilitate seamless project launches and ensure ongoing customer satisfaction. I coordinate cross-functional teams, manage customer expectations, and resolve issues promptly. Through proactive communication and relationship-building, I maximize customer value and identify opportunities for system enhancement.
As a Customer Success Manager, I lead the CS team in achieving CSM goals, driving account expansion, and increasing customer lifetime value through tailored offers and effective playbook implementation. I manage churn, enhance retention, and optimize onboarding processes with in-app guidance, while analyzing feedback to improve user experience. By collaborating with sales and marketing teams, I ensure alignment with customer needs and enhance user insights.
In Onboarding, I maintain a robust pipeline across all stages, update processes for Mid-Market & Enterprise Accounts, and collaborate with various teams to meet customer expectations throughout the journey. I supervise product improvement projects, including feature requests and integrations with partners such as Careem, Talabat, Deliveroo, and others, ensuring seamless integration and enhancing product quality.
Industrial engineering is a field of engineering that focuses on optimizing and improving complex systems and processes in various industries, including manufacturing, healthcare, transportation, and more. Industrial engineers use mathematical, statistical, and analytical methods to design, implement, and manage systems that are efficient, productive, and cost-effective. They work to eliminate waste, reduce variability, and increase overall performance, while also considering factors such as safety, quality, and sustainability. Industrial engineers often work in teams with professionals from various disciplines to solve complex problems and improve organizational performance.
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