Duty Manager - A/V - Operation Supervisor
Aura Group
Total years of experience :15 years, 4 Months
Operation Oversight: Supervised and managed daily park operations. A/V and Technical: Created lighting shows for Special events (Sunlite suit), and performed maintenance and repairs on lighting equipment (Cyclops). On-site Events preparation: Install and program light and sound equipment for external company functions and events. Established relationships with potential partners and successfully completed over 15 deals with sponsors Team Leadership: Delegated tasks, guided, and motivated team members. Monitor performance and reporting: Established KPIs, tracked performance, and prepared regular reports for management review. Recruitment: Screened potential candidates for the operations team. Handled all customer complaints for 2021, 2022 and 2023 with over 95% success rate. Participated in the opening of 2 sister parks.
Assisted in the parks Day-to-day General Operations. Created and Edited Audio and Visual content for over 200 events and shows Handled 30% of all customer complaints Delegated tasks among the A/V team Successfully reduced the departments yearly expenses by 12%
Operated daily Stage (Theater)shows, Radio Station, TV station Operated events and special ceremonies Assisted in administrative duties
Managed event schedules and locations. On-site events preparation and operation. Trained and supervised new joiners. Found creative decoration ideas for events