Sr. Manager, Business Development, Channel Sales & Brand
shohoz.com
Total years of experience :20 years, 4 Months
• Develop a sales contact plan to build relationships with key prospects in e-com industry and with trade partners
• Work with and develop the current prospect database within specified business sectors to generate effective leads & exceed sales targets for the business.
• Respond to incoming Requests for Information (RFIs), Requests for Proposals (RFPs) in a professional and creative manner.
• Understand a prospect’s business needs and develop a tailored digital marketing proposal using all relevant shohoz.com products and solutions, drawing on expert internal resources as required.
• Work closely with the technology team at shohoz.com to identify common new business prospects and cross-sell integrated search and affiliate proposition.
• Represent shohoz.com at different industrial levels i.e: bus operators, water transport, railway, domestic airline & hotels.
• Overseeing marketing functionality
• Interact with and influence multiple large traders to explore co-branding.
• Identify scopes & explore to different activation to make the brand visible to cover specific TG.
• Digital Marketing & campaign plan & execution.
• Negotiation with channel partners
• Guide team to meet deadlines of all executions.
Responsibilities:
-Liaison with different govt authority in Bangladesh
-Handle Expatriates Immigration and documentation process i.e work permit, VISA Extension & Security Clearance, Category change, exit visa, work-permit cancellation etc.
-Heading enterprise manage service team for different industrial approvals from govt. authority in Bangladesh
-Communicate with internals, externals to reviews documents and manage end-to end process for specific approvals from authority.
-Assess client’s requirement vs available documents and guide as per govt requirements or any changes to be made to get the final approvals from authority.
-Site visit to investigate flaws and take necessary measures before final inspections from govt. authority.
-Communicate with all employees detailing any changes of legislation, way forward, policy, process description as and when requires.
-Forming solutions to problems and presenting those analyses to the Chairman for necessary approvals.
-Manage social media communications i.e facebook, linkedin etc
-Managing filing systems, Developing and implementing new administrative systems when and wherever necessary.
-Manage functional expenditures, leave management, prepare-Salary sheet/overtime and budgets.
-Ensuring adequate staff levels to cover for absences and peaks in workload
-Delegating work to staff and managing their workload and best utilization.
-Writing reports and do multiple analysis, trends for senior management.
-Responding to enterprise clients inquiries and complaints
-Ensure proper using a range of office software, including databases, documentation & record management etc
-Vendor management.
Principal responsibilities:
-Lead and Heading the concept of demonstrate WiMAX solution, Acquire potentials & Nationwide Presence of Qubee Brand with an exposure of service excellence throughout Qubee own and franchise stores; to increase internet market penetration.
-Prepare and implement Centre Business Strategy in line with company objectives.
-Put in place proper SLA, KPI and procedures
-Implement a Market Competitive Service Structure, PMS
-Establish the brand pioneer in the market for one stop solution from all own and franchise touch points.
Key successes (as a team):
The Qubee Store Function has been formed from me, the only member, to a team of 55+; 21 franchise and 04 own touch points within 1 year. Within 6 months the department now comprises of all the processes that are required to run as a business solution centre as a whole. Nationwide company own & franchise brand presence, sales, collection & service channels have been formed throughout 25 touch points.
--Monthly revenue collection contribution Avg 58% out of 5 payment channels
-Significant Sales growth from own & franchise store till day.
-10/6 Business Center with average standard service level 98% on First Visit Resolution
-32 business processes introduced to chase face to face potentials & existing sub-base.
-Consistence on C.Sat upto -90% from targeted for Q1 and Q2 of 2012.
Principal responsibilities:
-Lead and heading to new acquisition of WiMAX solutions, Create Qubee Brand value with an exposure of new technology, cost-effective, ease of access & reliability to increase internet market penetration.
Key successes (as a team):
Joined as a Sales Manager and developed a new channel named High Value then directed to heading Own Retail Sales throughout country commercial areas.
-5, 300+ subs acquired; which was 26% of entire company sub base.
-Got the oppurtunity to meet with Group Chairman for leading best performing channel in 2009.
-Received best channel complement in 2010 from CEO & CSO for Highest Revenue & cost effective channel (ARPU$ 25, Cost/Sale-$20)
-Active base maintained 87%+
-Cut back 12.7% Cost/Sale at the end of year-2010
Principal responsibilities:
-Lead and manage a sales team throughout all divisional towns in bangladesh.
-Form outbound Team to offer and acquire High Value User (HVU) from other operators.
-Drive for up sell program to existing sub base to reach a significant revenue growth
Key successes (as a team):
-Derived to rollout a special project of CCO named Tele-Sales . After a successful rollout throughout country; it has been certified a best revenue generating channel among individual user segment.
-Heading Telesales Team (team of 48+) 30% Revenue growth in 1 year from HVU segment
-Minimize Churn rate to below 3% end of year.
-Increase call to sales conversion rate from 2% to 15%
Principal responsibilities:
-Lead and manage a relationship team for Dhaka Central, Khulna & Rajshahi Divisions.
-Ensure personalized services when and whatever related to business corporate & SME requirements.
-Revenue growth of existing corporate revenue market share & on time collections from business & HV segment
-Effective complain resolutions within TAT
-Business development and corporate relationship management of Dhaka-central, Rajshahi and Khulna divisions.
Key successes (as a team):
Joined as Executive; developed teams namely Enterprise Relationship Management (Corporate Service & fraud management) and drived to rollout a special project of CCO named Tele-Sales .
-Average service level maintained 90%
-Complaint Resolution of corporate & high value SLA came down from 24 to 1 hours.
-SLA of second level support from 2 hours to 30 minutes
-20% follow up call reduction thru First Visit Resolution of RM.
-Average Quality Assurance Score maintained up to 90%
-Minimize and control shrinkage of yearly budget up to 5%
Principal responsibilities:
-Manage Dhaka Corporate & SME organizations of Motijheel & Dhanmondi Commercial Areas.
-Maintain a worthy relationship with all corporate clients and strategic customers for future business growth.
-Increase business potentiality within respective area, organizations
-Cater exclusive service to subscribers of Business Segment through proactive approaches
-Stratagem for process simplification in Business Segment according to company focuses make it easy
Key successes:
Joined as officer; worked with different operational teams i.e. Corporate Service, Front Desk Service, Quality Assurance, Credit & Collection and Demographic management to learn basic of business segments.
-Feedback to all queries of the Diplomats/H.E, Foreigners, VIPs.
-Supervise official events and resolve crisis accordingly.
-Handle customer relations, manage monthly billing system, follow up corporate/internal/external meetings and handle credit collection issues.
-Maintain official records and keep under review the terms of reference for individual sections.
-Inventory control, stock maintenance.
-Monitoring and auditing inventory report, Gap analysis and place regular demand.
-Oversee the transportation if necessary.
-In addition, review the project's system of governance to ensure best practices are maintained.
-Worked as a student assistant during my Bachelor (1999-2001) -Availed 25% waiver on Tuition Fees for full bachelor program. -Achieved Bachelor of Business Administration Certificate major in MIS