Senior Manager
Daimler Truck and Bus Australia Pacific
Total des années d'expérience :21 years, 10 Mois
Senior Manager Mercedes-Benz Buses
Responsible for marketing, wholesale, direct retail and after sales activities for Mercedes-Benz Buses and direct retail sales of Fuso Buses in Australia and New Zealand
- Manage bus wholesale, retail sales, marketing, operations, customer service and engineering teams
- P/L responsibility for the overall business of AUD$ 100 Mio
- Coordinate regional after sales activities for bus retail and key account customers
- Implemented direct fleet sales of Mitsubishi Fuso bus portfolio through bus own retail channel
- Project Lead for Southern Cross 2022 Project, a business turnaround strategy to reach 6.5% global RoS
- Project Lead zero emission buses in Pacific Region, launched first electric bus chassis in Australia
- Achieved single biggest bus order, best order intake and highest SoM% in the last decade, maintained absolute sales volume during COVID19 pandemic, increased profitability by 125%
Head of After Sales Daimler Buses
Responsible for after sales customer service and parts business in Middle East, North Africa and Iran (19 markets) for Daimler Buses product portfolio
- P/L responsibility for regional spare parts business, continuously overachieved net revenue targets, increased the total turnover from $ 10 Mio to $ 19 Mio
- Responsible for regional customer service support activities, manage warranty & goodwill budget of $ 3 Mio annually
- Responsible for the service and maintenance contract business in the region worth around $ 3 Mio annually
- Coordinate regional bus training activities and manage training budget
- Project Lead for Regional Bus Logistics Center and CSP Growth Strategy 2020 Projects
- Member of Leadership 2020 144, Best Fit Game Changer Steering Committee, Ambassador Asia
After Sales Service Manager Daimler Buses
Responsible for customer service support in Middle East & Levant (14 markets) for Daimler Buses product portfolio
- Product technical service support to regional general distributors, key account customers and bus body builders
- Manage the warranty & goodwill budget of $ 3 Mio annually
- Organize regional technical and non-technical trainings
- Develop and offer service and maintenance contracts and service solutions to key account customers
- Developed Bus Training Competence Centers in Jordan, UAE and Saudi Arabia, supported the preparation and execution of service contracts worth above $ 20 Mio, provided tender and delivery support for above 3.500 buses
Workshop Manager Passenger Cars Central Service
Passenger Cars and Van Workshop Manager of Mercedes-Benz Turk’s Central Service (own retail operation) for Mercedes-Benz, Smart, Maybach, Chrysler, Jeep and Dodge brands
- Increased the annual turnover from $ 2.7 Mio to $ 4 Mio; vehicle throughput from 10.000 to 16.000, FFV (index for initial repair quality) from 83% to 92%, After Sales CSI from 3.91 to 4.15 (on a scale of 0-5)
Service Engineer After Sales/Marketing
Responsible for coordination of after sales service marketing activities and projects
- Project Manager of the FFV Project (initial repair quality index) for Mercedes-Benz Turk dealer network
- Lead of Actros MP2 and Travego NCI TCO (total cost of ownership) projects
- Member of smart, Maybach and SLR McLaren product launch project teams
- Coordinated pilot implementation of after sales ERP solution Kerridge Autoline in own retail operation
- Collaborated in Workshop 2010 and Regiewerkstatt (authorized fleet owner workshops) projects
Management Trainee After Sales/Parts
Management Trainee in After Sales Spare Parts Marketing Department
- Responsible for planning and execution of parts marketing and pricing activities
- Structured, designed and simulated the new Spare Parts Variable Margin and Dealer Bonus Project, actively collaborated during the implementation phase
- High honor graduate - Thesis title: “A Thorough Understanding of After Sales Services in Automotive Industry and Its Effects on Consumers’ Purchasing Behavior”
- Major in Thermodynamics and Fluid Mechanics - Ranked in the first 500 students among 1.5 million examinees in National University Selection and Placement Test for Admittance
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