Assistant Store Manager
ALSHAYA GROUP
Total years of experience :12 years, 2 Months
Carry out store initiatives concerning sales, customer service and satisfaction.
Report on a daily/weekly/monthly KPI’s to measure the business plan and sales equation of sales budget.
Achieve and surpass sales, revenue, productivity, and service targets.
Coordinate with marketing teams to roll out CRM programs with a full-proof database.
Create an environment for work that promotes creativity and motivates employees to give their best.
Assist staff to increase their interaction with customers by performing role plays frequently.
Perform weekly staff training as instructed by Store Manager.
Regularly check Customer Experience Dashboard and act on negative feedback appropriately.
Quickly act on any billing or service issues and provide solution appropriately.
Give assistance, inspiration, and motivation to the work force to achieve success.
Assist employees to grow career wise in the company.
Collaborate with the Store Manager to monitor and train staff, and score them on customer service and sales technique efficiency.
Ensure staff adhere to company policies and code of business conduct.
Collaborate with Store Manager to successfully introduce new products and services into the market.
Ensure the training of employees on new products for them to be able to sell them confidently and effectively.
Support the Store Manager in ensuring that the store has the right staffing need through resource planning, coverage, and scheduling.
Greet customers and assist them in their purchase decisions by offering expert advice in compliance with quality and customer service standards.
Report on a daily/weekly/monthly KPI’s to measure the business plan and sales equation of sales budget.
Assist in the preparation of the staff schedule in order to ensure that the Store manpower is effectively matched to the shop’s operational requirements in a cost-effective manner.
Coordinate with marketing teams to roll out CRM programs with a full-proof database.
Communicate sales plans and targets to the Store team, monitor performance on an ongoing basis and suggest corrective actions to hierarchy when needed.
Motivate team members and provide them with the necessary support in terms of training and development in order to optimize sales results.
Mentored new hired group of people by training them the product knowledge and executing selling skills to operations.
Evaluate and provide feedback to new hire employees to higher level of management.
Promote and sell beauty products of the company to customers who walk-in.
Extend extensive beauty knowledge to customers.
Attend and respond to customer queries on beauty products to enhance sales.
Meet and maximize sales targets and established goals.
Prepare reports on returned and/or damaged beauty products.
Offer extensive beauty and cosmetic information to customers and assist them in choosing the right product.
Maintain appearance, inventories and reports of the department.
Create effective displays to sell seasonal and promotional beauty products
Ensure high levels of customer satisfaction through excellent sales service.
Training, scheduling, and coaching Customer Service Representative
Prepare reports on call and sales actives.
Provide in- depth one on one coaching, training and follow-up to optimize sales and customer service.
Communicate changes in products, promotions, pricing, campaigns and procedures.
Monitor sales and service calls through real time observations.
Help improve deficiencies and build on the strengths of individual performers
Assist in developing sales scripts, training and workflows
Understand marketing campaigns and bundling options for products
Receive and resolve complex or sensitive customer complaints and appeals
Design, lead and coordinate sales incentives and activities to maximize sales performance.
Mentored a group of people undergoing training by assisting them during phone time, answering their queries, and providing one-on-one consultation.
Mentored a group of people undergoing training by assisting them during phone time, answering their queries, and providing one-on-one consultation.
Provided feedback to the trainees to respective managers whether they can finally be endorsed to operations.
Evaluate and processed call calibration, set meetings offshore and onshore with higher level of Management from different departments to ensure that everyone is calibrated and updated for company policies and procedures.
Evaluate client’s eligibility for their personal checking and savings account.
Assisting and providing solutions to clients by recommending protection and proper way to handle accounts wisely to avoid any fees.
Process balance transfer or payment for overdraft account.
Assisting Clients to their personal accounts such as checking, savings and credit cards
Process balance transfer, wire transfer and travel notification
Upselling credit cards to eligible customers with good credit standing.
Educating each client’s on how they can avoid fees and provide solutions by upselling overdraft protections.
Providing terms and conditions of the bank and company policy if needed to provide solutions.
Answer the clients queries in professional manner and positive note.