Procurement Specialist
Cleveland Clinic Abu Dhabi
Total years of experience :28 years, 10 Months
. Collects and reviews data spend to help define strategy
. Prepare an annual strategy with category stakeholders to determine planned delivery for that year
. Meets with key stakeholders within their category on strategy to include contract negotiations and cost saving opportunities
. Works cross functionally with other departments to achieve best outcome
. Manages procurement projects from inception to conclusion including negotiations and execution of conditions of contracts
. Prepares all necessary tender documents
. Contract Management
. Issuing POs to vendors
. Following up on Delivery and arranging loading dock documents and hospital access for vendors
. Resolve PO/Invoice discrepancies
. Key player in launching ERP
. Assisting Finance to develop and revise Delegation of Authority policy
. Involved in documents revisions and updates
. Transition and delegate responsibilities
• Create purchasing related forms such as Purchase Requests, Letter of Purchase Orders, Request for Quotations, Tender opening letters, rejection and award letters.
• Create Strategic Plan, policy and procedures for the Purchasing unit
• Train and overlook new hires on purchasing procedures and processes
• Play a key role in launching ERP (oracle) new system into the purchasing unit to replace the manual process, as in modifying the forms, adjusting the process, identifying hierarchies and approval authority.
• Super user privilege to Oracle system, modify hierarchies, maintain purchasing periods
• Holding tenders, arranging meetings with vendors and other end users
• Conduct meetings and take minutes
• Train end users on using Oracle system to submit Purchase Requests
• Prepare request for quotations, quotations, Letter of Purchase Order, inspect and receive.
• Meeting with vendors, negotiate cost, payment terms, warranty, delivery timelines, support and maintenance
• Monitor and maintain existing contracts, renewals and expiration dates to alert requestors
• Handle auditor’s requests and provide all required information.
• Work closely with Finance to consolidate invoices, LPOs and delivery notes
• Follow up with vendors and monitor delivery of items and services requested
• Evaluate vendors performance and internal customer satisfaction
• Improve the purchasing process to achieve the college goals
• Liaise with other departments on specifications and needs to achieve best quality and lowest cost
• Direct purchasing operations and staff supervising procurement of company purchases.
• Developed source agreements that contributed to increased profits by standardizing contracts and improving purchasing programs.
• Negotiate long-term agreements and programs with key vendors, generating $3M in annual savings.
• Developed and implemented best-in-class procurement strategy for sourcing company supplies, materials and equipment from approved vendors
• Ensured use of competitive RFP and/or alternate supplier proposals as appropriate to maintain competitive pricing and high quality, with the goal of reducing overall costs and ensuring availability of key materials
• Verified current and potential suppliers service abilities and expertise
• Provided non-biased leadership for annual review/bidding process for general supplies and materials
• Qualify, negotiate with, and select suppliers in partnership with relevant internal stakeholders
• Lead purchasing team in managing vendor relationships
• Ensure PeopleSoft purchasing module and controls are functioning efficiently
• Oversee/manage timely generation and communication of purchase order information to suppliers and internal stakeholders, as appropriate
• Proactively seek feedback from users to continue to optimize current systems and processes
• Established relationships with internal business partners/customers
• Oversee management of office and laboratory supply stockrooms, associated inventory/tracking, and activities of the on-site supplier representatives
• Partner with Facilities, Research and Development departments to ensure capital equipment purchases, maintenance and installations are executed competitively and proficiently
• Negotiated purchase orders for all production materials.
• Developed purchasing agreements and contracts.
• Comply with all applicable Materials Management regulations,
Planned, developed and implemented systems, policies and procedures for controlling customer relations management strategies/ service standards for Superior Service delivery aimed at enhancing the image of the Company and overall financial performance including the General Office Administration.
Defined department goals and objectives and ensured communication to employees.
Plan, direct and control the activities of 6 responsible for managing implementation of Client Relationship Management Department activities for the company.
Contributed in increasing the awareness of the Customer Relationship Management Department activities with customers to attract, retain and improve customer relationship.
Managed the mass communication, progress and report and news letter.
Recruited, trained and motivated a highly talented team of Client Relationship Management professionals to achieve the business objective and revenue targets.
Provided team with guidance, motivation, and discipline to consistently achieve customer satisfaction. Conduct regular meetings with staff to know their feedback.
Reviewed customer-complaints and suggestions and assigned complaints to Customer Relations Executives.
Assigned duties to subordinates and observe performance to ensure adherence to Companies policies and established operating procedures.
Monitored works flows and implemented changes to maximize productivity.
Followed up with a random sample of customers to ensure that complaint was satisfactorily resolved.
Ensured that appropriate levels of stationary and hospitality supplies are available at all times, ordering new supplies as required.