Mercie Angela Palancha, Events Officer

Mercie Angela Palancha

Events Officer

Emirates National Oil Company (ENOC)

Location
United Arab Emirates - Dubai
Education
Bachelor's degree, Economic
Experience
11 years, 6 Months

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Work Experience

Total years of experience :11 years, 6 Months

Events Officer at Emirates National Oil Company (ENOC)
  • United Arab Emirates - Dubai
  • January 2017 to January 2018

Successfully managing a full range of logistical components for over 70 ENOC events per annum.
Providing end-to-end project management of exhibit and creative design, vendor/venue selection, attendee marketing, lead management, budgeting
while ensuring the brand image and standards are maintained.
Working closely with the Creative and Corporate Communications teams to align all communication material.
Developing and maintaining a system of policies and procedures that ensure the full calendar of events are conceptualised and implemented seamlessly.
Building solid relationships through effective interpersonal, communication, and leadership skills.

Account Manager at Media Interactive Agency
  • United Arab Emirates - Dubai
  • September 2013 to December 2016

Orchestrating and designing below the line Marketing strategies for individual clients.
Creating event and brand activation concepts, planning and implementation of approved experiential marketing scenarios.
Acting as a liaison between Media Interactive Agency and the organisation in question as the lead point of contact and developing a trusted advisor relationship with the portfolio of clients assigned.
Additionally demonstrating expertise in budget administration, promotional development, product training, market research, and cross-functional team
collaboration while leading all facets of event/project production.
Clients: Cheil/Samsung, ALDAR, Bahlsen, Michelin, Infiniti, Nissan, ITP Publishing, AWRostamani/AAC and more.

Client Services Manager at Lushescapes
  • United Arab Emirates - Dubai
  • June 2011 to August 2013

Generating and maintaining satisfactory relationships with clients and optimising the revenue stream.
Developing progressive strategies for sales, marketing & administrative channels to ensure brand recognition and development.
Providing insight for trendsetting movements in the market, implementing campaigns that enhance corporate presence and monitoring sales reports
to streamline and determine corrective modifications.

Account Executive at Emirates Group - EKH&R and DMHH&S
  • United Arab Emirates - Dubai
  • October 2008 to May 2011

Worked within a business development team to design customised packages for high profile corporate clients.
Acting as a primary channel of communication between internal departments and clients for all Corporate Groups, Meetings, and Events to
execute projects from start to finish.
Monitoring and submitting monthly reports to improve quality of products and services offered and bridging the gap between in-house resources and clients’ requirements.

Customer Service Executive at ABN AMRO Bank
  • United Arab Emirates - Dubai
  • October 2005 to November 2007

Acting as a focal point of communication in terms of services, products, processes, operations, and MIS.
Managing officer schedules and monitoring team performance to enhance productivity and suggesting preventive/corrective measures.
Authorizing daily financial/non-financial transactions through Phone Banking while handling all escalated, unstructured and complex customer complaints effectively.

Education

Bachelor's degree, Economic
  • at Kalinga Unviersity
  • September 2004
High school or equivalent,
  • at The British Council
  • September 2001

Specialties & Skills

Developing Client Relationships
Team Management
Conflict Resolution
Vendor Management
Project Management
Adaptability
Conflict Resolution
Vendor Negotiation
Client Servicing
Ability to Work Under Pressure
Planning / Event Planning
Project Management
Teamwork
Decision Making
Time Management

Languages

English
Expert
Hindi
Expert

Training and Certifications

IATA (Training)
Training Institute:
Skyline College
Date Attended:
December 2003