Computer Technician
smarTech for computer services
Total years of experience :36 years, 10 Months
Install, configure and maintain surveilliance systems.
Computer and network maintenance (Hardware & Software)
Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
Gather customer’s information and determine the issue by evaluating and analyzing the symptoms.
Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Phone.
Provide technical and network problem resolution to end-users.
• Install, configure and maintain surveillance systems.
• Install, configure and maintain computer hardware, operating systems and applications.
• Monitor, maintain and administer computer networks including software, applications and operating systems.
• Maintain logs related to network functions as well as maintenance and repair records.
• Implement network security measures in order to protect data, software and hardware.
• Install, maintain and upgrade PCs.
• Troubleshoot system and network problems; diagnose and solve hardware, operating systems and software faults.
• Setting up new users’ accounts and profiles.
• Contact and establish a good working relationship with users, providers and other professionals.
• Install, configure and maintain computer hardware, operating systems and applications.
• Monitor, maintain and administer computer networks including software, applications and operating systems.
• Maintain logs related to network functions as well as maintenance and repair records.
• Implement network security measures in order to protect data, software and hardware.
• Install, maintain and upgrade PCs.
• Troubleshoot system and network problems; diagnose and solve hardware, operating systems and software faults.
• Setting up new users’ accounts and profiles.
• Contact and establish a good working relationship with users, providers and other professionals.
• Ensure all systems are working properly in our different branches (Luxor, Aswan, Cairo, Hurghada and any other branch), remotely or by performing on site visits.
• Install, configure and maintain computer hardware, operating systems and applications.
• Monitor, maintain and administer computer networks including software, applications and operating systems.
• Maintain logs related to network functions as well as maintenance and repair records.
• Implement network security measures in order to protect data, software and hardware.
• Install, maintain and upgrade PCs.
• Troubleshoot system and network problems; diagnose and solve hardware, operating systems and software faults.
• Setting up new users’ accounts and profiles.
• Contact and establish a good working relationship with users, providers and other professionals.
• Training the foundation children (Orphans) on using computer (Computer history - Understanding computer components - Operating system - Microsoft office - Using the internet - how to maintain your computer).
Achievements:
Maintenance:
• Set up the foundation's training unit contains "9" computers (installing computers, Network).
• Set up computers for the foundation "8" departments which helped transferring files through the foundation departments faster.
• Created a data base for the General Health Department in the foundation so that they can monitor the children's health and be back to the database for any information needed.
• Created a computer recovery strategy for the foundation, which helped maintaining the computers fast which was highly commended by the management team.
• Resolved virus and malware issues with a 100% success rate.
• Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.
Training:
• Training children from the age 4 years (74 Child) with 93% successful rate.
• Training the staff on using computers which improved their working methods with 83% successful rate.
• Establishing educational seminars for the Foundation staff and visitors who want to learn about the uses of computers in their daily lives. (promoter and Lecturer)
Serving in the Egyptian Armed Forces (Mandatory service) and ended my military service with exemplary rank in my Certificate of Completion of military service.
• Treaching computer science for the two grades students.
• Training computer courses (Microsoft Windows, Microsoft Office, Internet, ICDL, Computer Maintenance) to people who want computer courses.
• Inventory all the sections in the ship weekly and sending a closing statements of incomes and expenses to the headquarter.
• Cost controller: Reduce expenses by overseeing the consumption of the sections (kitchen - room service - bar - restaurant - Laundry) making sure they don't waste the ship resources.
Maintaing the IT Club's Computers
Main subjects: • English as a primary language. • Japanese as a second language. • Hieroglyphic Language. • Egyptology.
