محمد صلاح

OS installation, Recovery, BIOS Configuration, OS Upgrade, OS update), domain joining, Remote Access, configuration, conflict resolution, Data Backup, Home Drive Configuration, Wired & Wireless(enabling, drivers installation and connectivity), OS & Drivers testing, Proxy Settings, Browsing - Policies Testing, Gpupdate, Printer Network Configuration & Troubleshooting.
Display & high contrast troubleshooting,
Touch & Touch Pad troubleshooting

Applications:
MS Office installation, activation & configuration including Outlook (profile configuration and troubleshooting).
Antivirus installation & updates, virus removal.

Hardware:
(Device Installation & Uninstallation including APs, Switches, Routers, Wireless Controllers, as well as Device Replacement), Rack & installation, cable management, Rack doors.

E-content:
(Checking availability of content & Install them via Software Centre or manually, Coping content files to client devices, troubleshooting non-working e-content.

Network Devices:
Installation, uninstallation, replacement, Connectivity & troubleshooting of NDs.

Problem Troubleshooting and Root Cause Analysis (RCA) for Complex problems of moderate to a high level of complexity.

Quality assurance (Cabling, Networking, E2E):
• Conduct QA training for ITS.
• Conduct joint-visits with Vendors to insure projects implements according to plans and designs.
• Conduct visits to schools ensure cabling implements as per standards.
• Conduct visits to schools to ensure that network is implements as per designs and plans.
• Collaborate with vendors to rectify identified implementation snags
• Installing standard software and application for end users (based on the provided detail “how to instructions” If provided:
• Installation, Testing and troubleshooting of client specific APPs as per provided guidelines.
• Configuring network & client devices for end users based on the provided detail “how to instructions” If provided)

- Manage and monitor all installed systems and infrastructure.
- Install, configure, test and maintain operating systems, application software and system management tools.
- Proactively ensure the highest levels of systems and infrastructure availability.
- Maintain security, backup, and redundancy strategies.
- Provide 2nd and 3rd level support.
- Resolve clients' technical questions or problems over the telephone, email and/or internet chat in the areas of system configurations/setup, product functionality and bugs/enhancements.
- Convey customer feedback to product development staff.
- Keep customer informed of how and when problems are resolved.
- Involved in any additional follow up, testing and troubleshooting.
- Escalating issues that require it in a timely manner.
- Responsible for appropriate referral to other support and quality assurance areas.
- Promote and maintain a high quality, professional, service-oriented company image among users.
- May be responsible for resolving technical support escalations.

Developing Mobile app on a cross platform called Appery.io
The technologies i'm using to develop:
1-Javascript
2-AngularJS
3-Bootstrap
4-Ionica
5-HTML
6-CSS
7-MongoDB
8-NodeJS

- Address 3rd level customer support issues escalated from Help Desk; troubleshoot difficult cases, document resolution and share findings with the group
- Installing maintaining and customizing new systems and the requirements.
- Installing, configuring servers and Exchange server.
- Implement the structure and the procedure that will be follow in the network.
- installing hardware, printers scanners, etc ..
- Manage and monitor all installed systems and infrastructure.
- Assist in the evaluation of hardware and software and make recommendations installations for maximum efficiency; recommend changes or upgrades