Manager, IT Business Section
Albawani
Total years of experience :12 years, 8 Months
• Coordinate and lead the computer and technology specialists within an organization.
• Managing projects, providing leadership, and developing strategies & goals to improve IT department.
• Establish process for the collection of competitive information across various mediums.
• Analyzing the organization& technological needs, overseeing network security, and determining the personnel needs of the department.
• Defines plan components and project deliverables, goals and milestones related to new competitive research.
• Ability and knowledge to evaluate innovative tools used in any industry that could apply to mortgage IT.
• Efficiently identifies and resolves project issues.
• Maintains business analysis and project documentation.
• Establish standards for communication of business requirements to the IT department.
• Ensures processes are in place to detect, correct, and ensure all systems are up continuously and proactively.
• Acts as coach/mentor to team members and supports each individual’s development
• Perform other related duties as required and assigned
• Demonstrate behaviors that are aligned with the organization’s desired culture.
• Act as coach/mentor to the team members to designe, create, and implement BI dashboards & reports (Microsoft PowerBI & Zoho Analytics).
• Upgrading, installing and configuring new software to meet company objectives.
• Implementing security protocols and procedures to prevent potential threats.
• Creating user accounts and performing access control.
• Performing diagnostic tests and debugging procedures to optimize computer systems.
• Documenting processes, as well as backing up and archiving data.
• Developing data retrieval and recovery procedures.
• Designing and implementing efficient end-user feedback and error reporting systems.
• Supervising and mentoring IT department employees, as well as providing IT support.
• Keeping up to date with advancements and best practices in IT administration.
• Coordinate and lead the computer and technology specialists within the organization
• Google G-Suite Admin. Implement many tools to assist the operations and administration.
• Corporate Telecommunications operations and admin.
• Implement Internet & Intranet with Workflow Engine. (HR, Helpdesk, Business Process)
• Implement IT Assets tracking system and Integration with Intranet.
• Managing the open projects (Google Enterprise Solutions, Web portals, Mobile Applications and Custom Solutions).
• Evaluate client needs and assist in drafting proposals for new business / projects.
• Provide discipline, technical expertise and recommendations in assessing and implementing new software projects.
• Provide routine reports to clients and management on status of project tasks and associated deliverables.
• Gather and document client requirements to establish project scope and approach.
• Configure and deploy G Suite for Business for enterprise customers.
• Migrate users, groups and data from legacy systems to Google Apps for Business.
• Provide end-user training and/or support as required per project scope.
• Maintain, analyze, and troubleshoot performance of deployed solutions.
• Assist client technical resources with application configuration and management.
• Cloud Services Support: Google for Work (G Suite), Office 365.
• WHMCS Administrator: Hosting (WHM, cPanel and Plesk) and domains management.
• SEO Services, Google AdWords, Google Analytic.
• ActiveCollab Administrator.
• Microsoft Azure Junior Support.
• Direct daily operations of department, analyzing workflow, establishing priorities, developing standards and setting deadlines.
• Provide deployment planning and implementation as well as technical consulting for G Suite Projects, Office 365 and Azure Projects.
• Supervising the outsourced\sub-contracted projects.
• Consult with users, management, vendors, and technicians to assess computing needs and system requirements.
• Review and approve all systems charts and programs prior to their implementation.
• Identify and qualify new business opportunities.
• Contribute in the process of opening new business channels, and partnerships inside and outside the country.
• Prepare sales quotations and formal proposals.
• Develop and articulate a compelling value proposition to clients.
• Defining content strategy, communication style, and control the execution of calendar content.
• Reviewing and monitoring the daily community management activities, posting, responding to feedback, questions, and complaints.
• Reviewing the monthly social media analytics and campaigns reports.
• Creating & Implementing paid media plans, advertising and optimization on Facebook, Twitter, Instagram.
• Selecting the tools and apps that will be used to perform tasks
• Planning and budgetary control of client digital marketing
• Manage online campaigns in Twitter, Facebook and Instagram.
Street View Project Manager (virtualtour.sa) - EasyPano, ptgui
WHMCS Administrator.
OpenCart Developer.
Joomla Developer.
Website Developer
• Intranet website developer by Joomla open-source script via apache server.
• Bank websites supervisor and developer.
• Acronis Disk director and true image installing and configuration.
• Responsible for networking, installation and maintenance services.
• Supporting users and network administrators over the telephone, Helpdesk and by email.
• Networking and providing support for Windows issues.
• Travelling to bank branches sites to help with installs, deployment, and troubleshooting.
• Installing and operating Windows desktop, server operating systems, applications and Microsoft products.
• TCP/IP networking and hardware maintenance and repair.
• Assisting the network manager with support requests.
• Ensure computer hardware is safe & complies with health and safety legislation.
• Applying patches in accordance with company procedures.
• Installing and configuring computer hardware operating systems and applications.
• Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues.
• Setting up new users' accounts and profiles and dealing with password issues.
• Monitoring and maintaining computer systems and networks
• Providing support, including procedural documentation and relevant reports.
• Installing and configuring computer hardware operating systems and applications.
• Monitoring and maintaining computer systems and networks
• Providing support, including procedural documentation and relevant reports.
• Local Administration Elections Data Entrance Supervisor - Oracle environment.
5 Years