Senior Engineer - Unified Communication
Mannai Trading Company
مجموع سنوات الخبرة :17 years, 2 أشهر
In the role of Unified Communication I was responsible for,
• Planning, Design, Implementation and troubleshooting of Cisco Unified Communications and Collaborations Solution versions until 12.x
• Specialized in Cisco UCS B, C and MCS Series Servers
• Cisco Unified Communication Manager Express, SRST, CME SRST, CUBE, Cisco Unity, Cisco Unity Connection and Cisco Unity Express.
• Design, Implementation and Configuration of CWMS (On premise Webex)
• Design/Implementation and troubleshooting of Cisco VCS-Control and VCS-Express, Jabber and Telepresence.
• Design/Implementation and troubleshooting of Cisco Unified Presence Servers, Cisco Unified Communications Manager IM & Presence
• Integration and troubleshooting of Cisco Unified Communications Manager with PSTN, Voice Mail systems.
• Configuring call control protocols on Cisco Voice Gateways H.323, SCCP, MGCP and SIP
• Troubleshooting Cisco Analog and Digital voice gateways, including ISR's, VG350’s, VG248's, VG224's, VG204's, VG202's ATA-187, ATA-186, ATA-196
• Troubleshooting of Cisco CUCM, Voice Gateways, IP Phones, QoS, Call routing etc
• Design/Implementation and troubleshooting of UCCX servers running 4.x, 5.x, 7.x, 8.x, 9.x, 10.x, 12.x
• Design & Configuration of Cisco Unified Contact Center Express Scripting/ Desktop Work Flow Administrator
• Proficient in the implement and support ACD (UCCX)
• Installation, Configuration and Support of vmWare vSphere, vCenter.
• Installation and Administration and ZOOM Call Recording Solution, Softex Billing Solution and RightFax efax solution, Imagicle, Synapps.
My responsibilities in the role of Network Administrator at Royal Infotech included, but not restricted to LAN/WAN configuration and administration, user support, appication support. Remote support and office support based on AMC and on call for the desktop and user support were also part of the profile
Support and administration of network and system in the firm, end user support for all sorts of IT devices
As an network Administrator, ny responsibilities included, but not restricted to LAN/WAN configuration and administration, user support, appication support