Principal Oracle Database Support Engineer
Oracle Egypt
Total years of experience :19 years, 10 Months
• Provide specialized technical and functional assistance, to Oracle customers around the globe.
• Troubleshooting and supporting highly complex technology and software application implementations.
• To manage and resolve Service Requests logged by customers (internal and external) on Oracle products and contribute to proactive support activities according to product support strategy and model
• Owning and resolving problems and managing customer expectations throughout the Service Request life cycle in accordance with global standards
• Maintaining product expertise in assigned cluster
• Reducing escalations
• Working towards, adopting and contributing to new processes and tools (ODC, diagnostic methodology, health checks, scripting tools, etc.
• Contributing to Knowledge Management content creation and maintenance
• Working with development on product improvement programs (testing, SRP, BETA programs etc) as required
• Operating within Oracle business processes and procedures
• Respond and resolve customer issues within Key Performance Indicator targets
• Maintain an up-to-date and in-depth knowledge of new products released in the market for the given cluster
• Ensure the timely completion of planned proactive tasks and Service Requests
• Operate in line with Bug Diagnosis and Escalation/Development Bug guidelines in resolution of Bug related Service Requests
•Oracle DBA Assistant / Developer
•Developing "Syria Port" Application system ERP using ORACLE Database 10g, ORACLE Application Server 10g and ORACLE Developer Suite 10g.
•Implementing the Single Sign-On feature.
• Oracle DBA Assistant / Developer
•Develop " Yemen Social Insurance Associate " Application system ERP which contains :
Human Resources Fixed Asset, Payroll Systems and much more using ORACLE Database 9i and ORACLE Developer 6i.
•ORACLE DBA Assistant / Developer
•Develop PL/SQL script to compare the contents of two schemas in respective to tables & columns using ORACLE Database 10g and ORACLE Developer 9i DS.
•Introduction to Oracle9i: SQL •Oracle9i Database: Fundamentals I •Oracle9i Database: Fundamentals II •Oracle9i Database: Performance Tuning
Graduation Project : Design of Optical Fiber Communication Link
·CTECH Implementing Microsoft Windows 2000 Professional and Server
·CTECH Implementing Microsoft Windows 2000 Network Infrastructure
·Microsoft Certified Professional 70-210 MCP