Customer Service Representative
Teleperformance - United Arab Emirates
مجموع سنوات الخبرة :14 years, 2 أشهر
The Telecommunications Regulatory
Authority(TDRA)
Location: Abu Dhabi
-Customer Voice Team
Responsibilities:
-Live broadcast complaints.
-Radio complaints.
-social media.
-Receiving complaints from the Government Communications Department.
Rsponsepelitis
Provide technical support to subscribers fiber-optic lines and copper and interactive TV service in section 906.
• Provides customer service and customer complaint resolution through phone calls, chats and emails
• Manages and juggle all three services at the same time
• Books appointments for mailbox installations
• Raises inquiries about shipments and mail with delivery services
• Deals with customers’ enquirers regarding deliveries specifically for government institutions and companies
• Interacts with customers regarding payment services like traffic fines, etc
• Obtains client information by answering telephone calls; interviewing clients; verifying information
• Determines eligibility by comparing client information to requirements
• Establishes policies by entering client information; confirming pricing
• Guides clients by explaining procedures; answering questions; providing information
• Maintains communication equipment by reporting problems
• Ensures and exceeds quality results by adhering to standards and guidelines; recommending improved procedures
• Updates job knowledge by studying new product descriptions; participating in educational opportunities
1- Supervise the network projects and the design of low voltage distribution panels effort.
* Lighting circuits and sockets.
I. I- Swap Testing.
Responsibilities:
-performing SSV using GENEX probe for Huawei BTS
-prepare and submit the SSVR for site Acceptance
-Pre and Post Swap Testing 2G and 3G
-Cut-Over Testing for 2G and 3G (SFT)
II. II- Site Engineer .
Responsibilities:
-Work in Omantel 3G Swap Project (Huawei NodeB 3812E & 3900).
-Swap BTS and connect jumper cable and cable alarm.
(Faculty of engineering science)
Responsibilities: at (Electrical & Electronic Engineering Dept)
-Teaching assistant at Electrical & Electronic departments
Previous experience in the following Subject:
1. Microprocessor 2. Matrixes 3. Microprocessor Applications 4 Vectors 5. Statistics and Probability 6. Electronics systems 7. Antennas 8. Entrance computer 9. Control systems 10. Digital Electronics system 11. power Electrons 12. Matlab13. Digital signal processing 14. Logic circuits & Logical(Digital ) Design 15. Renewable Energy Systems16. Qbasic & DOS 17. Numerical Analysis
-Trainer at computer lap, Electronic lap, and Electrical machines lap.
Responsibilities: at (Giad battery factory)
-Maintenance, performance evaluation, cost evaluation reports
-Electrical Maintenance
- Supervise the installation of medium voltage network
- Supervise the installation of low voltage network and the light current (CCTV, Fire Alarm, air condition, LIGTING),
- Supervise the installation of security systems and safety
- Supervise the installation of surveillance cameras and audio systems
- Installation of lighting and sound systems and safety functions and responsibilities
Graduation Project: EVALUATEION OF THE ADAPTIVE MODULATION CODING IN WIMAX NETWORK PERFORMANCE
(B.Sc. Honors ) (Second Class–Division Two ) Engineering Sciences