Project Manager / Business Analyst
CompTechCo
Total years of experience :16 years, 10 Months
• Collaborated with stakeholders to determine business requirements and goals, estimate budgets, identify staffing, determine timelines, and obtain management approval. Monitored and reported progress on active projects.
• Assisted CEO in developing and updating the organizational business plans.
• Developed training material for "PMP" preparation projects and acted as key resource for additional trainers.
• Established and maintained relationships with clients to ensure quality service and satisfaction.
• Managed over 10 small to medium projects, and effectively tracked all requirements to ensure smooth delivery.
• Met with vendors to discuss bid and project scope.
• Ensured all commitments were met in accordance to the goals and objectives of the project.
• Effectively and accurately communicated relevant project information to the project team.
• Negotiated terms and conditions with perspective vendors.
• Monitored project status and reported project details to senior and executive-level management.
• Converted the old existing Inventory Management System (COBOL) to a graphical user interface in a new system (ORACLE).
• Analyzed users' requirements; designed and developed the new functionality for the Inventory Management System.
• Worked closely with all stakeholders in a collaborative way to build quality software.
• Produced high quality ad hoc reports as requested by other departments.
• Established troubleshooting methods to encounter IT issues for the team, ensure the team is being proactive, professional and well informed to handle any kind issues that arise on the floor.
• Documented all necessary training manuals about how to take advantage of all software functionalities in order to help users to achieve their goals and challenges.
• Provided employee training and support in computer systems/software
• Analyzed existing work-flows of systems to identify and implement operational improvements.
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Established asset management practices to track fixed assets .
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