SENIOR EXECUTIVE
VODAFONE IDEA LIMITED
Total des années d'expérience :7 years, 2 Mois
Market Research
MS Excel, MS Access & SAS Automaton
Executive-Level Presentations
Business Operations Management
Vendor Management
Segmenting customers using Cluster analysis and running targeted promotional activities
Analyzed customer usage and recharge behavior
Devised a process for customer segmentation and target-based product promotion
Monitoring Zero usage customer, Forfeiting balance from Zero usage customers, and deleting Zero usage customers
Coordinating with cross-functional and cross-regional teams to implement new processes
Single point of contact for all customer requirements and issues resolution.
Supports sales staff by providing sales data, market trends, forecasts, account analyses, new product information; relaying customer service requests.
Negotiated pricing and terms and conditions for services and ensure delivery in a timely manner.
End to End campaign management and ensuring all communication campaigns are run as per the requirement.
Perform testing for new Project Requirements and implement the same post validations.
Maximize revenue through effective customer segmentation and targeting.
Marketing and Operation
Electrical & Electronic Engineering
