General Manager Gm
GLT
Total years of experience :9 years, 8 Months
Obtained the Government Licences and all Approvals for establishing the Kuwait Entity
Recruited and trained HR, Finance, Account Management & Operations staff in Egypt
Liase with the HR, Tech & Ops Team in KSA and UAE to optimize their operations
Part of the McKinsey Forward Program
- Set up the complete Shipa Delivery operations and company set up in Kuwait
- Handling Administration, HR, Finance, Operations & Business Development Teams
- Responsible for complete P&L and yearly budgeting of the company in Kuwait
- Grew the establishment from 6 employees to 250+ employees in 2 years
- Managed operations of 12, 000+ shipments daily
- Created various strategies and processes for multiple departments and guided them for scalability and profitability
- Part of the management board of Shipa Delivery & Shipa Mall
- Handling Operations for all Origins and Destinations of Shipa Mall
- Was part of the founding members in setting up a new division for domestic deliveries
- Established a business with 60 staff within a short span of 1.5 years
- Well experienced with FarEye - Field Management and 3CX - Call Centre softwares
- Handled Administration, operations, finance and recruitment from start.
- Initiated Digital Marketing platforms and was part of all client meetings.
- Develop and implement sales plans and sales campaigns to take advantage of the market
- Managing and training a smart-working, results-oriented operations and sales team.
- Formed a fully student-run enterprise and modelled it into a university society
- Recruited, trained and mentored new students to handle the business.
- Enabled CULC students to participate in the founding, development and operation of a real commercial enterprise, in a medium-risk, safe environment.
- Maintained good rapport between suppliers and university administration
- Researched on various product ranges to achieve the top sales for the customers and locations
- Increased revenue by 76% by setting up stalls at various university events
- Managed a team of 10-15 students for various departments in the society.
- Managing the restaurant, front staff and chefs to provide a good service to the customers
- Updating the Tills/iPads and creating new Menu as per the requirements of the chef
- Held various promotional events at locations around London
- Created Staff Checklist and Knowledge base for every new employee
- Managing Compliance and keeping track of audit reports from FoodAlert
- Supervised all the systems, iPads and networks on a regular basis
- Trained the staff on upselling products to achieve better sales
- Assist customers in-store and also enhance their online shopping experience
Maintaining an uncluttered environment by replenishing the stock and supporting colleagues
- Develop sales opportunities by researching and identifying potential accounts; soliciting new accounts; building rapport; providing technical information
- Asses the clients current and future needs and communicate the same with the development team. Assess the competitors by analysing and summarizing competitors and trends; identify sales opportunities
- Making client visits to give product presentations or demo (if needed)
- Interact with the technical team to understand new product features
- Maintain and expand the company’s database of prospects through lead generation
- Providing 1.5 Level support to clients through Mail, Voice or Chat Support
- Was given the responsibility of updating and maintaining client SLA, PBA and contributed as a Quality Analyst
- Was awarded The Best Performer for GTS Excellence Awards IBM India. Achieved Hall of Fame within 6 Months
- Ability to analyse, identify and implement work-around solutions for everyday issues
- Collect new updates from the Support teams, and was involved in modifying existing process documents whenever required in Help Files
- Preparation of Deck Presentations files for Weekly Service Review Meetings
- Trained the new joiners and also provided them feedback based on their calls and performances
Completed Masters in Business Administration in Global Business from Coventry University London Campus, United Kingdom during 2015-2016.
Completed Bachelors of Engineering Degree in Electronics and Communication from CMR Institute of technology (VTU), Bangalore during 2009-2013.
Completed 12th Std CBSE in 2009 with 75.4% aggregate in Physics, Chemistry, Mathematics, Computer Science and English from Indian Central School, Kuwait.
