Reward and Policy Sr Specialist
Vodafone Egypt
Total years of experience :7 years, 5 Months
December 2010 till June 2012: Benefits Sr.Specialist
Vodafone Egypt
Working as an integral part of the HR department, Looking after the employees best interests, implementing benefits policies, conducting internal surveys and communicate the benefits programs throughout the company.
Responsibilities :
• Running the Employees’ awarding function.
• Formulating and developing employees’ benefits policies.
• Organizing employees benefits events (on-site exhibitions, book signing…etc)
• Conducting Benefits market and internal surveys.
• Approaching vendors and implementation of new benefits offers.
• Working on employee benefits special project.
• Conceptualizing and steering the HR Quality Assurance function to assure HR transactions accuracy.
February 2009 - November 2010: Employee Relations Specialist
Vodafone Egypt
Collaborate with all levels of management to ensure strategic HR goals, policies, and programs are aligned with business initiatives through Employee Relations activities.
Responsibilities :
• Responsible for the development and delivery of the Employee Relations strategy.
• Counsel, orient and train managers and supervisors to interpret and administer Human Resources policies.
• Conduct internal investigations focusing on analyzing information and finding facts in misconduct cases.
• Update and review the code of conduct of the company.
• Conduct "Code of Conduct" orientation session for new hired employees.
• Maintain good relations with Social Insurance and Labor Offices and respond to their notifications, payments & inspections.
• Working as account partner for all contractor staff, responsible for hiring process, leaving & vendor management.
• Running the payroll monthly transaction for contractor’s staff.
• Running the merit and bonus cycles for contractor’s staff.
• Responsible for layoff & redundancy sessions.
• Leading a personnel team of three people to coordinate and follow-up with the Resourcing team to ensure accurate filing and archiving process.
• Work closely with MIS team to develop an accurate employee’s database.
• Working as account partner for all contractor staff, responsible for hiring process, leaving & vendor management.
• Running the payroll monthly transaction for contractor's staff.
• Responsible for layoff & redundancy sessions.
• Coordinate and follow-up with the Resourcing team to ensure accurate filing process.
• Work closely with MIS Team to develop an accurate employee's database.
January 2008 - January 2009: HR Advisor
Vodafone Egypt
As a member in "ASK HR" team, that act as the primary point of HR contact for all Vodafone Egypt employees providing them with all information about policies and procedures, administrating "ASK HR" systems and improving "ASK HR" helpdesk processes.
Responsibilities :
• Provide an advisory service to employees ensuring that they are fully aware of their entitlements.
• Working as “Oracle” system end-user advisor.
• Develop a centralized HR knowledgebase to offer consistent service to the employees.
• Analyze and tracking trends & common inquiries and propose solutions where necessary.
• To work with the SPOC of each Section (Talent Management, Labor Relations, Compensation, Benefits & HR MIS) providing updated information to internal customers.
• Run & promote internal surveys to ensure the effectiveness of the service & ensuring useful provided information.
February 2005 - January 2008: Retail Specialist
Vodafone Egypt
As a retail specialist in VFE retail channel, acting as a Shift Leader and responsible for in-store training activities.
Responsibilities: -Handling customers' inquiries and complaints Communicate effectively with other departments in order to provide the required customer service standards.
-Awareness of the competition updates in products & services.
-Achieve the agreed sales qualitative & quantitative targets for the different consumer and enterprise products & services.
-Adherence to all cash operation policies & procedures.
-Providing required training and guidance to junior staff, Handling the store's floor, Acting as shift leader, Handling all required paper work (contracts, forms quality, filing, & archiving)
-Maintaining store's look and feel (cleanliness, displays, brochures)
-Reporting daily bank transfers.
HR SKILLS
• Mediation & Investigations
• HR Policies & Procedures
• Employee Relations
• Benefits Administration
• HR Program/ Project Management
• Employees' Offers
• Event Organizing
• Orientation & On-Boarding
• HR Department Startup
• HR Department Audit
• Vendor Management
• Cost Reduction Practices
• Organization Slimming
• Benefits Policies and Schemes
Career Level: 8 years experience
Master of Business Administration at London School of Commerce. Master includes courses in: Strategic Management, Managing Human Capital, Research Methodology, Financial Management, Management Skills and Entrepreneurship.
The IAA diploma in IMC (Integrated Market Communications) from the American University in Cairo, diploma Includes courses in: Media Planning, Advertising Cases, Consumer Behavior, Marketing research)
Faculty of commerce, Bachelor degree, English Section, Business Administration major Tanta University, Egypt