IT Services Team Lead & Project Manager
British Telecom Al Saudia LLC
Total years of experience :15 years, 3 Months
Managed full cycle of IT project management, defining, initiating, planning, execution, monitoring and closing.
Directed all IT deployments and job scheduling with oversight for vendor and contractor’s management.
Coordinate internal IT projects ensuring that implementations are ready as planned.
Analyze, prepare and document operational procedures and technical guidelines.
Proven ability to resolve complex problems, quickly diagnosing and identifying issues and determining the proper resolutions.
Manage all aspects of assigned projects to IT delivery department in order to ensure that the projects are managed and delivered on time and on budget and as per the project case.
Communicate to stakeholders, arrange sessions, and resolve conflicts, as well as resource management duties.
Incident Management.
MPLS first line and BT Cloud Compute support.
Supervise a team of support personnel in the delivery of quality service against agreed SLAs.
Daily/Weekly/Monthly reports preparation.
Maintain network KPI information and integrity.
Inventory support for data-based updating limited to active database provisioning.
Network Management and Service Assurance (LAN/WAN/MPLS)
Video and Remote Sites services management.
Service Delivery of international and access circuits (IP-VPN, SIP, DIA, etc.)
Managing service projects in different ICT/MS areas (MPLS, Cloud Compute, DR, Data Analytics, DC)
Professional use of Cisco tools ( LCA, CCW-R, TAC, asset recovery)
Coordinate between the company departments, during various BT project phases since the initiation stage supporting the PMO team, Ordering team, logistics, FE's and until the running of the service is verified by the end-user.
Work on the control and maintenance of equipment and all parts of the company's semi-private, such as computer printers and work to control all the servers belonging to the company.
Integration and support of third party software packages that interface with core business applications.
IT End User Support and assets management
Provide technical support for the continuous operation of the network.
Managing the ISP connections and keeping internal networks running.
Configures, tests, and maintains LAN/WAN equipment and related services.
Identifies, diagnoses, and resolves network problems.
Assist in the preparation of proposals and solution presentations.
Provide corrective feedback to IT management to enhance the IT infrastructure.
Allocating network resources & monitoring network usage.
Supervision of the equipment maintenance in a given plant.
Experience in electronic and electrical control systems and general mechanical engineering.
Managing of the preventative maintenance system for an integrated manufacturing plant that incorporates a complex mix of both process and assembly type operations with a computerized environment.
Managing the preventive maintenance practice and procedures.
Professional knowledge in Electrical & Mechanical terms, materials, methods, tools, and equipment used in the inspection, repair, installation, service, maintenance of electrical, and mechanical plant equipment.
Making periodic clear and concise management reports.
Work on the control and maintenance of equipment and all parts of the company's semi-private, such as computer printers and work to control all the servers belonging to the company.
Provide corrective feedback to IT management to enhance the IT infrastructure.
Implementation, Configuration, and maintenance of Cisco routers, Switches, AP.
Implementation, integration, and support of third party software packages that interface with core business applications.
Provide technical support for the continuous operation of the Network.
Implementation, Configuration, and maintenance of Cisco routers, Switches.
Configures, tests, and maintains LAN/WAN equipment and related services. Identifies, diagnoses, and resolves network problems.
Provide corrective feedback to IT management to enhance the IT infrastructure.
Allocating network resources & monitoring network usage.
Manage IT team on day-to-day support by coordinating with Manager and global Infrastructure team
Work on the control and maintenance of equipment and all parts of the company's semi-private, such as computer printers and switch and router and work to control all the servers belonging to the company.
Implementation, Configuration, and maintenance of Cisco routers, Switches, AP.
Provide corrective feedback to IT management to enhance the IT infrastructure.
Manage DNS records and troubleshoot issues.
Build the backup strategy and planning for critical applications and systems.
Manage and design the data security model.
Manage data storage needs.
Create and maintain DHCP scopes and reservations.
Implementation, integration, and support of third party software packages that interface with core business applications.
Provide technical support for the continuous operation of the Network.
Maintain and troubleshoot the Network and isolate problems in Serial WAN Connectivity in Cisco Routers.
Coordinate with the vendors for system enhancement and bugs resolutions.
Identify ways to apply technology that improve employee efficiency, strengthen business processes and speed the flow of communications and information.
Managing the ISP connections and keeping internal networks running.
Configures, tests, and maintains LAN/WAN equipment and related services. Identifies, diagnoses, and resolves network problems.
Allocating network resources & monitoring network usage.
Work on the control and maintenance of equipment the company and all parts of its own semi-computer such as computer printers and Switches and Routers and work to control all the servers belonging to the company.
Manage DNS records and troubleshoot issues.
Manage the backup and restore process.
Manage and design the data security model. Manage data storage needs.
Create and maintain DHCP scopes and reservations.
Implementation, integration, and support of third party software packages that interface with core business applications.
Provide technical support for the continuous operation of the Network.
Maintain and troubleshoot the Network and isolate problems in Serial WAN Connectivity in Cisco Routers.
Identify ways to apply technology that improve employee efficiency, strengthen business processes and speed the flow of communications and information.
Managing the ISP connections and keeping internal networks running.
Configures, tests, and maintains LAN/WAN equipment and related services. Identifies, diagnoses, and resolves network problems.
Bachelor Degree of Engineering Specialization Electronics and Communications Graduation Project : Simulation of IS-95 CDMA Communication System - Grade : ( Excellent )