head of Acquisition
banque misr
Total years of experience :15 years, 11 Months
- Provide hands-on deployment and support expertise for all E-Banking solution products and services such as Mobile point of sales (POS, QR & E-Commerce),
- Develop vision, strategy, point-of-arrival and road-map for the digital payment & acceptance journey and serve as industry expert for all Digital Payments & acceptance.
- Develop and own the digital payments product road-map - which requires to work through dependencies with key stakeholders across the bank, operators or partners to define product initiatives for new features and the optimization of existing ones.
- Grow market share & Revenues and drive growth initiatives, including Digital payments.
- Manage a team of Acquisition.
- Build the business planning for the Acquiring.
- Creating new business models.
- Building Acceptance plan to Acquire new merchants (POS, QR Code & E-Commerce).
- Managing a team of business development to achieve department goals and targets.
- Develops and executes a strategy for discovering and securing new business opportunities.
- Develops negotiation strategies by evaluating risks and potentials.
- Assesses potential third part clients in terms of income potential and mission fit.
- Adapts new business strategies in accordance with the types of clients already secured by the company.
- Evaluates, determines, and realizes quarterly business growth goals.
- Represents the company at trade organizations, on committees, and during board meetings, when necessary.
- Create a business development database in order to evaluate performance and organize client and prospective client information.
- Fosters beneficial relationships with business partners, potential clients, and business contacts in order to
attract new business and enhancing organization reputation.
- Close new business deals by developing and negotiating contracts.
- Operate as the lead point of contact for any and all matters specific to our customers.
- Handling 12 sales officer & 2 sales team leaders
- Responsible of choosing & training new sales officer.
- Promote and maintain relationship with retail customers, target market segment, trade Organizations and others to effectively sell services of the bank.
- Develop new business ideas and carry out plans for business development. Evaluate and report the progress in meeting planned objectives.
- Motivate direct sales team and evaluate performance by personal.
- Responsible of choosing & training new sales officer.
- Motivate direct sales team and evaluate performance by personal.
- Implement the marketing strategies of the bank to maximize bank profitability.
- Ensure essential reports are submitted to the management in adequate time to be reviewed.
- Identify the needs of customers through customer behavior.
- Help, plan and organize sales promotion in the branch in co -ordination with other CSOs.
- Personally, build and deepen relationship.
- Capitalize on cross sell opportunities with new promotion.
- Provide customer market place feedback to branch manager to assist in his/her decision making.
- Sell the bank products and services and transform call transaction into enhanced customer relationship
- Send complete error free applications/requests to other units for further processing.
- Refer customer’s problem / complaints to CSM for decision, resolution or approval.
- Coordinate with other departments for all branch activities or system issues and follow up on customers’ issues. Work as a team, facilitate teamwork, and help other personnel when required to exceed customer expectations and ensure that the branch achieves required service performance ratings.
- Ability to handle pressure, complaints and difficult customer situations.
- Dealing with a many VIP Customers.
- Participate in branch sales campaigns and incentives by increasing and developing existing
customer base.
- Supervise, monitor, and control the activities of productivity of the sales team, to achieve the
budgeted sales targeted.
- Implement the marketing strategies of the bank to maximize bank profitability.
- Supervise sales planning, prepare sales plan concerning new clients in all sectors and develop all necessary procedures to achieve it.
- Ensure essential reports are submitted to the management in adequate time to be reviewed.
- Identify the training needs of my staff to improve the quality of services.
- Ensure that the sales team always enforce the correct policies at all times.
- Establish and develop relationship with clients in order to evaluate their need, enabling the bank to supply a service which envelops the clients’ needs.
- Prepare for potential and existing clients in view of bank policies and standards.
- Follow up and implement approval files with the concerning departments.
- Daily review and follow up of borrower accounts, through sales team.
- Solve any problems concerning clients and sales team staff with other departments.
- Performing the background studies required before awarding the Auto loans.
- Encouraging new customers to open accounts and Auto Loans
- Promoting and selling treasury bonds.
- Coordinate all financial transactions for all customers.
- Assuring that the department's plan is followed.
- Selling credit cards.
- Conducting a comprehensive census for companies and private agencies in his assigned area.
- Classifying establishments according to the number of employees and income levels.
- Solve problems that might be encountered old or new customers.
- Building a data base of contacts and benefiting of customers' acquaintances.
Physical Education
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