IT & NETWORK ADMINISTRATOR
AL RASHIDEEN TRADING CO LLC
Total years of experience :17 years, 2 Months
Roles and Responsibilities
Manage and Administers Windows 2003, 2008, 2012 HP DL Series G5, G6, G7, G8, G9 Servers.
Server Infrastructure Monitoring by HP SIM, OPManager Application, Eventlog Analyser Application.
Active Directory Management - Creation of Users, reset passwords, locks / unlocks user accounts.
McAfee Antivirus EPO Management in HQ and all 7 branches in UAE
Acronis Server and Workstation Backup & Restoration Management
Avaya IP-500 Manager, One-X server, IP Phones management.
QNAP NAS storage server management, Backup and user support across all 7 branches in UAE
Responsible for Synology NAS surveillance station server, CCTV cameras, Biometric Face-station device.
Handling Salesforce related Motorola Handheld devices Software, OS, Application and Zebra Mobile Printers.
Administer SOTI MDM Application.
Configure and support Exchange server 2010, Office365, Google and Yahoo business mail.
Windows update and patch installation on Windows Server and Clients.
Creation, Management and Configuration of VMware Virtual Machines, Clone and Templates.
Provides support regarding Network, System, ERP, Qlik, Laserfiche, Applications, Sonicwall Firewall - VPN, Hardware, and Software, POS related issues.
Plan, Install, Configure, Test, Maintain, Monitor, and Troubleshoot Servers, end user workstations, MAC, hardware, software, MS-Outlook mail, network printers, IP Phones, Aruba WIFI, ATEN IP-KVM, APC Smart UPS.
Provides end-to-end hands on support for current IT infrastructure, New project implementation and POCs related to server systems and storage covering multiple sites/branches
Provide Level 1 Training to users and following the company best practice implementation.
Responsible for Purchasing IT hardware, software, Peripheral equipment, Maintain AMC, coordinating with vendors and IT Asset management through Manage Engine Servicedesk application.
Responsible for providing first level technical support to end-users to ensure business continuity in accordance with SLA and ITIL standards.
Conduct Technical training & familiarization session for the optimal usage of applications, software and IT Network infrastructure as well as provide advice on software and hardware upgrades.
Preparation of Technical documentation, Training materials, Project Scope, IT Reports & Checklists as per Company standard & submitting to IT department Head.
Maintain and monitor HP G5, G6 Servers.
Used Remedy Help Desk ticketing tool to create, update and modify service request and incident tickets.
Install and support all kind of Simulators, Custom built servers, Hardware, Applications, and Software.
Managing Desktops, HW, SW, Network inventory through Manage Engine Desktop Central Software.
OS, SW, Applications Licensing management and provide recommendations for the upgradation of PCs.
MS Office 2007, 2010, 2013 installations and support
Office 365 installation and user administration.
Symantec endpoint protection Antivirus server & client install, update and management.
Troubleshoot issues related to Network printers, LAN/WAN, IP-Conflict, Patch panel Crimping, Wireless internet and remotely using Remote Desktop Connections and Team Viewer.
Install, configure, backup and restore data in IP-BIO Attendance Management system.
Performed Acronis, Norton Ghost installations, capturing images and restoration.
Vendor management for IT peripherals purchase.
Monitor and maintain CCTV operations, Backup and connections.
Monitor and maintain Routers, Switches, Firewalls, Fiber Optic connections, Media convertors.
Day-to-day monitoring of business critical application systems, performance & Resource monitoring, event logs.
Migration of Windows XP to windows 7, Windows 8.
Add new H/W & testing. Replacement of faulty IT parts according to warranty requirements.
Roles and Responsibilities
Installing and troubleshooting Windows server 2003/2008, LAWSON ERP M3, Applications like DRS (Dates Receiving System), FMS (Farmers Movement System), SQL server database, Crystal reports and other software.
Coordinate with IT - Helpdesk team to solve end users Hardware, Software, windows client OS, Applications issues.
Responsible for providing first level technical support to end-users to ensure business continuity in accordance with SLA and ITIL standards.
Assembling a PC, Installing OS and Applications, Software, Configuring IP address and joining to a domain.
MS Office 2003, 2007, 2010 installations and support
Trend Micro office Scan Antivirus server & client install, update and management.
Roles and Responsibilities
Installing, Configuring & administering Windows 2003 /2008 Domain Controllers & clients as windows XP, Vista, 7.
Creating and managing Active Directory resources such as user AD account, Groups, OUs, Shared folders, shared printers, providing permissions to shared folders for users.
Deploy Symantec Endpoint Protection antivirus to secure the network from virus, spyware, malware attacks.
MS Office 2007 & 2010 support (Word, excel, PowerPoint and MS Outlook).
Troubleshooting issues related to mails delivery and backup.
Performed software/hardware installation, testing and troubleshooting end user Laptops and systems
Setup and configure network printers, IP-Phones, Scanners, MFPs. maintain & replace toners when necessary.
Monitoring the Network, Optimize System Performance & Tune up utilities
Troubleshooting system, LAN/WAN, Wireless Internet & network printer related problems.
Communicate and coordinating with vendors for hardware and software replacements.
Provide First level support to AMC Customers related to IT Hardware, Software, Purchase and delivery.
Providing technical support over the phone for users.