Technical Support Engineer
SahabTec - Xontel.com
Total years of experience :7 years, 4 Months
-Planning, designing and implementing enterprise VOIP network solutions.
-Provide technical assistance and product education to customers.
-Provide support to the sales team to design, propose and close new deals with customers.
-Support the development of appropriate integrations and testing strategies.
-Installation, configuration and support of Asterisk base servers, Elastix PBX and FreePBX.
-Configuration and management of XonTel IP PBX and Yeastar IP PBX.
-Implementing and troubleshooting call center solutions using XonTel call center and XCALLY Motion.
-Troubleshooting and configuration of VOIP links including SIP, IAX, and H.323 protocols.
-Resolve interoperability issues between the Service components, devices, and equipment from third-party vendors.
I worked on several projects with the company, including:
-Aircraft Maintenance Hangars project .
-Haramain high-speed rail project.
-Prince Mohamed Bin Abdulaziz International Airport Project.
-Raz Al-Khair Power Plant project.
Tasks and duties :
-logging and processing support calls
-installing and configuring computer hardware, software, systems, networks, printers and scanners
-planning and undertaking scheduled maintenance upgrades
-setting up accounts for staff, ensuring that they know how to log in
-solving password problems
-talking to clients and computer users to determine the nature of any problems they encounter
-investigating, diagnosing and solving computer software and hardware faults
-repairing equipment and replacing parts
-obtaining replacement or specialist components, fixtures or fittings
-checking computer equipment for electrical safety
-managing stocks of equipment, consumables and other supplies
-Microsoft Windows/Office application support
-Monitoring and maintaining computer systems and networks
-troubleshooting system and network problems and diagnosing and solving hardware/software faults
-Share permissions
-A shared resource provides access to applications
-control and monitor bandwidth usage.
-monitoring and maintaining computer systems and networks
-talking staff/clients through a series of actions, either face to face or over the telephone
-troubleshooting system and network problems and diagnosing and solving hardware/software faults
replacing parts as required
providing support
-following diagrams and written instructions to repair a fault or set up a system;
-supporting the roll-out of new applications
-Configure outlook email
-Configure and install various network devices and services (e.g., routers, switches, firewalls)
-Cisco Networking Academy Routing and Switching. -Windows Server (Active Directory ,DHCP, DNS). -IT Technology. -Computer Networking and troubleshooting. -Secuirty. -Wireless Technology.