Technical Support Specialist
Arab Bank PLC
Total years of experience :8 years, 1 Months
and testing of any new hardware and software.
•Installing and operating Windows desktop and server operating systems.
•Install and Troubleshoot Local Area Network .
•Supporting Staff\Users Onsite, over the telephone and by email.
•Installing and troubleshooting network printers.
•Applying group policy to the systems.
•Install and Troubleshoot anti-virus program and virus removals (Symantec).
•Perform upgrades and install update.
•Experience troubleshooting PC, local printers and scanners.
•Install and troubleshoot banking system ( Misys, AS400, ECC, Sigcap, and Eximbills).
•Install and troubleshoot Disk and File Encryption (Sophos SafeGuard).
•Troubleshoot PC Performance Issues Using couple tools.
•Install and Troubleshoot MS Office tools.
•Troubleshoot Remote Desktop issues.
InhouseCIO
Help desk Specialist
Chicago, Illinois
skills and positive attitude .
•Providing IT Support services for Several Companies and institutions located in Chicago\US.
•IT consultation and Network Planning
•Reliable system management.
•Experienced and knowledgeable of basic software and hardware for computers and principles and theories of network system management and their administration in the assistance of end users (i.e., MS Office Suite, MS Windows Operating System, active directory, map drives, device installation and configurations.
•Support and manage Firewall and VPN Connections, DNS, DHCP
•Support and Manage Virtual Machines and Cloud Servers, RDS.
•Microsoft Azure : Knowledge with Setting up Azure Subscription, Azure Identity ( Azure active directory, Azure Sync, Azure replication, MFA and SSO), Azure IAAS: Managing ( Azure VM, Azure Storage Managed or unmanaged disks, also Virtual Networks ).
•MS Office365 : Successfully migration projects ( Gmail -> Office365, Rackspace -> Office365 and Ms Exchange 2010 -> Office365)
•Answer questions about product features and resolve use problems.
•Document all issues and generate reports detailing common problems and error trends.
•Ability to handle different clients and different systems simultaneously.
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