Reservation Supervisor
Bon Tours
مجموع سنوات الخبرة :16 years, 2 أشهر
Bon Tours is a 10 year old company with a huge list of satisfied clients providing high quality service with unselfish dedication and commitment culture. We are known for our inbound tours (Dubai) and International Tailor-made packages across the globe.
• Answer a high volume of calls and maintain a rapid response rate according to agreed standards.
• Up-selling rooms and handling Travel Agency reservations, web reservations and individual direct bookings (VIP & Royal Family )
• Arranging transfers, excursions & traffic for the guests by coordinating with the corresponding suppliers and ensuring the best available services for the guests.
• Handling reservations & entering the guest’s details in the system & coordinating with the hotel.
• Invoicing with Suppliers & International Tour Operators.
• Communicate with both suppliers & clients
• Maintain Sales Daily Records
• Keep a track of daily activities of reservation team
• Co-ordinate with sales teams to keep updated regarding the future inquiries and feedback
• Assisting contracting department in loading the hotel contracts, the date entry in the operating system, special offers and updating stop sale/free sale
Alpha Tours is one of the best holiday companies in Dubai specializing in Hotel Reservations, Tours & Excursions, MICE and Desert Safari. With a huge reputation in the market, Alpha tours has a wide list of clientele.
• Worked with Excursions Department for tours around UAE
• Involved in hotel bookings
• Handled Cancellations / Refunds / Amendments
• Maintaining good rapport with customers and retention of clients was one of my successful challenges
• Achieved targets with consistent quality performance
• Interact with online customers through Emails and handled walk-in customers too
Worked with United Holidays Management, Dubai with similar job role involved in:
• Handled a team of travel consultants
• Hotel Reservations
• Tours & Excursions
• Maintaining Daily Activity of the team
• Interacting with customers
The company has its presence in the market for over three decades now and is one of the leading companies in K.S.A. offering a wide range of travel services to its corporate and leisure clients. It is an IATA approved company with professional vacation experts and tour executives for the leisure department.
• Sold holiday and travel products to customers.
• Met sales targets as set out by the travel agency manager.
• Confer with clients to determine destination, mode of transportation, appropriate travel dates, financial considerations, and accommodations required for domestic and international travel.
• Prepare tentative plans and suitable alternatives, answer client objections, and close sale by obtaining client approval.
• Compute costs of travel, accommodations, requested travel insurance coverage, and package tours.
• Use computerized reservation and ticketing systems (Amadeus, Galileo, ) to book transportation and hotel reservations, and issue itineraries.
Grace Travels Pvt. Ltd is an Inbound & Outbound Tour Operator and also serve the domestic & international air tickets sales.
• Taking Care for Outbound Holidays Packages
• Booking Hotels for Corporate
• Use computerized reservation and ticketing systems
• Coordinating with all the suppliers
✓ Punctuality and ability to perform with precision and confidence under pressure.
✓ Excellent team skills and a good track record of success with challenging assignments.
✓ Detailed oriented with strong organizational skills.
✓ Data entry exposure.
✓ Good knowledge of CRS (Amadeus & Galileo) & MS office
Alpha Tours-Dubai
Excursion Consultant
Company Outline
Alpha Tours is a Destination Management Company
Responsibilities: ✓ Working with Excursions Department, bookings for the tours around UAE
✓ Handling Phone calls / Invoicing / Job Orders
✓ Organizing Travel Bookings / Briefing about the Site Seeing's.
✓ Maintained Accounts.
✓ Emails & interacting with the customer for the online reservations & walk-ins
✓ Maintained good Customer Relations
Al MOJIL Travel and Tours-Saudi Arabia
Sr. Tour Executive
Company Outline:
Al-Mojil Travel and Tours Company is a specialized corporate and leisure travel provider with a comprehensive line of services designed exclusively for providing the ideal trip.
Responsibilities:
✓ Sold holiday and travel products to customers.
✓ Met sales targets as set out by the travel agency manager.
✓ Confer with clients to determine destination, mode of transportation, appropriate travel dates, financial considerations, and accommodations required for domestic and international travel.
✓ Prepare tentative plans and suitable alternatives, answer client objections, and close sale by obtaining client approval.
✓ Compute costs of travel, accommodations, requested travel insurance coverage, and package tours.
✓ Use computerized reservation and ticketing systems (Amadeus, Galileo, ) to book transportation and hotel reservations, and issue itineraries.
Grace Travels Pvt. Ltd-India
Tours Coordinator
Company Outline:
Grace Travels Pvt. Ltd is an Inbound & Outbound Tour Operator and also serve the domestic & international air tickets sales.
Responsibilities:
✓ Taking Care for Outbound Holidays Packages
✓ Booking Hotels for Corporate
✓ Use computerized reservation and ticketing systems
✓ Coordinating with all the suppliers