IT Service Desk Supervisor
AlFozan
Total years of experience :17 years, 6 Months
Admin of the Data center (server room).
Admin of cloud email.
educate users about security awareness for phishing emails and sent monthly phishing email and spear phishing to users.
project manager.
managing and planning for new sister company's Infrastructure.
Group leader.
Managing and hosting websites.
cloud Email administrator.
admin of Kaspersky server and department policy in Kasper.
Maintaining computer hardware and software.
Software installations and update.
Physical cleaning of computer components.
Supporting the network administrator.
Training new employees on how to use MS Windows, MS Office, email, and software.
Training team members on computer troubleshooting.
Updating company and customers web pages.
Maintenance of smart phones (apple IOS, android).
Setup and design of meeting rooms and presentations.
Full Responsible alone for 10 floors building for Software, update, troubleshooting and
formatting computers.
Helpdesk for Branches.
Maintaining computer hardware and software for Branches and main building.
Software installations and update for Branches.
Physical cleaning of computer components for Branches and main building.
Supporting the network administrator.
Maintenance of smart phones (apple IOS, android).
Setup and design of meeting rooms and presentations.
Responsibilities:
• Maintaining computer hardware and software.
• Software installations and update.
• Physical cleaning of computer components.
• Supporting the network administrator.
• Training new employees on how to use MS Windows, MS Office, email and software.
• Training team members on computer troubleshooting.
• Updating company and customers web pages.
• Maintenance of smart phones (apple IOS, android).
• Setup and design of meeting rooms and presentations.
Responsibilities:
• Managing documentation of the project, converting hard copies into softcopies for crises management.
• Distributing workload among team members.
• Developing the work flow to improve and maximize time management.
• Handled communication between Aramco management and the contractor companies.
• Participated as a member of a committee to identify and solve work related issues.
• Use of Kofax software application and troubleshooting.
• Integration of Kofax with Kodak scanners.
• Training new team members in computer related tasks.
1- Conducting beginner’s computer training.
2- Technical training for data entry and data processing using Kofax.