Quality Department Manager
Ministry of commercial and Investments
Total years of experience :15 years, 3 Months
- Ensure the organization's Quality Management system conformed to customer.
- Review the internal processes, especially that affect value chain.
- Reviewing customers experience & services deliverables and making sure they are meet customer needs.
- Using relevant quality tools and making sure managers and other staff understand how to improve the business (PDCA, RADAR).
- Project Manager on Business Process Management Project.
- Manage the counting improvement by supervening on implementations.
- Managing transformations project for all Department.
- Reengineering AL Mutlaq process.
- Managing Staff capability by sharing knowledge.
- Design business modal & value chain.
- Implement continue Improvement (7 Kaizen) by using (PDCA)&(VCM).
- Create operating modals for departments and company.
- Supervision on the internal policy & procedures.
- Review & maintaining (SLA) between departments
- Assurance of Quality Management System in all company.
- Managing corrective action for any issue related to process.
- Motivating the department to achieve high standards and KPIs targets.
- Focusing on total Quality & quality tree.
- Analyzing KPIs each quarter about performance improvement.
- Dealing and resolving with issues that arise during daily basis
- KPIs data Validations & Assure we measure
correct
Systematically the process by focusing on effectiveness & efficient by using Lean Six Sigma “DMAIC”.
- Scope of work on total Quality & quality tree.
- Motivating the team to improve the performance.
- Leading the team, by organized the task, solving issue that rise & review the work productivity.
- Managing department to achieve them objective.
- Implementing ISO 9001Stander
- Creating Dashboard for Management to present KPIs.
- Capturing AS-IS process modeling and implement TO-BE..
- Approve process and objectives to suitability with Al-Ayuni vision.
- Create and monitoring objective for departments to consistent with the strategy of company.
- Systematically the process by focusing on effectiveness & efficient by using Lean Six Sigma “DMAIC”.
- Scope of work on total Quality & quality tree.
- Motivating the team to improve the performance.
- Leading the team, by organized the task, solving issue that rise & review the work productivity.
- Managing department to achieve them objective.
- Implementing ISO 9001Stander
- Creating Dashboard for Management to present KPIs.
- Maintain sustainability in the organization.
- Implement the standers of sustainability (GRI).
- Motivating the department to achieve high standards and KPIs targets.
- Supervision on the internal policy & procedures of Foundation.
- Create a plan & action plan for foundation and department .
- Supervision on performance of department .
- Monitoring report to Secretary-General & the Board of Trustees for the performance of Foundation.
- Building strategy for the foundation to create opportunity and Initiatives..
- Concern for the administration's performance in conformity with the Vision and Mission of foundation .
- Staff training on the strategic development and Implement in work process.
- Analysis business work plan.
- Capacity building for employees to implement a new system.
- Implement Sharing Knowledge between staff by improve internal & external communication and networking.
- Solving issue that rise during work processes for staff & department .
- Preparing the annual budget of the Department& supervision on implementation
- Audit and review of inpatients bills on a daily basis.
- Closing daily bills inpatient and sent to the claims department.
- Review contracts and agreements between the Sultan city and third parties with respect to Inpatient (Insurance, Government sector, Private sector).
- Prepare quarterly reports on the financial income of the department& Preparation of reconciliations
- Supervision of financial coverage for inpatient.
- Preparing daily workloads for staff & coordinating the daily allocation of work.
- Motivating the team to achieve high standards and KPIs targets.
- Handling new client enquiries and acting as the face of the business.
- Dealing with and resolving problems and issues that arise.
Mentoring and training up junior and new staff.
- Monitoring & reporting on standards & performance targets.
- Arranging &chairing weekly team meetings, focusing on targets & achievements.
• Graduation Research: Business in Saudi Arabia. • During Studying: Management information system.(MIS) Quality management. Operation management. E-Business. International Business. Managerial Accounting. Investment.
• Graduation Research: Saudi Telecom and Mobily. • During Studying: Accounting Information System (AIS). Auditing . Use computers in accounting. Database Management System. Management Accounting. Zakat and Income Accounting.