HR Personnel Specialist
Smart Sense-SAMSUNG's agent
Total years of experience :11 years, 3 Months
1-Provide all HR Personnel related to the labor office and social insurance.
Main Activities:-
Follow-up insurance for workers in terms of dealing with Insurance Office.
Follow-up all labor office complain.
The application system sick leave and annual emergency officials and guidance to their role in the planning of annual leave and approval.
Provide advice and assistance when conducting staff performance evaluations
Preparing HR orientation for new employees.
Organize staff training sessions, workshops and activities.
Following the HR Vacation Policy, Calculating vacations balance.
Provide basic counseling to staff who have performance related obstacles.
Handling all Investigations for the employees in case of fault.
2-Monitor staff performance and attendance activities.
Main Activities:-
Monitor daily attendance.
Investigate and understand causes for staff absences.
Recommend solutions to resolve chronic attendance difficulties.
Provide basic counseling to staff who have performance related obstacles.
Provide advice and recommendations on disciplinary actions.
Monitor scheduled absences such as holidays or travel and coordinate actions to
ensure the staff absence has been adequately covered off to ensure continuity of
Services.
Inform affected staff or residents of unexpected absences from work and coordinate
actions ensuring the continuity of services such as cancellation of events and locating
Keys.
3-Coordinate staff recruitment and selection process:-
Main Activities:-
Provide advice and assistance to supervisors on staff recruitment.
Screen received CVs to be able to conduct initial phone screening.
Prepare notices and advertisements for vacant staff positions.
Schedule and organize interviews.
Participate in applicant interviews.
Give assistance in Preparing Annual Manpower Plan.
Provide Vodafone Egypt High customers with all required information related to the company products and
services with delighting them with a superior customer service.
Provide customers with superior recommendations and actions, and be a driver for customer’s satisfaction
and Loyalty.
Support and provide superior service via phones, e-mails and faxes as a receiver and caller and follow-up on
customer inquiries and complaints that is not fulfilled or resolved on queue ensuring full customer
satisfaction.
Answer inbound calls and respond to customer requests to ensure customer satisfaction.
Perform the necessary & right action on systems and tools in order to fulfill the customer request properly and
maintain the company’s financial position.
Maintain the required knowledge level of the company’s products, services, & solutions and stick to the
agreed on formal information sources to ensure delivering full and accurate information to the customer.
Update the existing database with changes and the status of each customer/prospective customer whenever
required and complete call logs and reports so that we have a valid reference and database for our
customers to ensure proper planning & to guarantee taking the right decisions.
Build customer’s interest in the services and products offered by the company and offer cross selling and/or
up selling the company’s solutions, products, & services whenever possible which will guarantee the
business continuity and contribute in achieving profit share and raise up the ARPU.
Good Degree