IT Support Specialist
Habtoor Leighton Group Contracting
Total years of experience :12 years, 6 Months
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Configured and installed Windows Server 2008/2012 and 2016 and Microsoft Exchange 2008/2012 and 2016; experienced in Active Directory, Shared Folder Access and network printer access & printer driver installation on server.
• Provided localand remote first line IT support for hardware and software to company personnel
• Disassembled computer systems to troubleshoot and resolve hardware issues.
• Setup and configured new employee work stations, including all hardware, software and peripheral devices.
• Responded to (Number) individual tickets every (Timeframe) to provide end-user support on system and software.
• Consistently responded to customer service emails within standard window for optimal response
• Ask questions to determine nature of problem.
• Walk customer through problem-solving process.
• Clean up computers.
• Run diagnostic programs to resolve problems.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Follow up with users to ensure issue has been resolved.
• Gain feedback from users about computer usage.
• Run reports to determine malfunctions that continue to occur.
• Administering the performance of management system.
• Liaising with payroll, absence recording, and holiday recording systems.
• Knowledge of UAE Labour Law.
• Conduct orientation programmes for new employees
• Administer salaries and determine leave entitlements
• Be involved in staff training and development, preparation of job descriptions, staff assessments and promotions
• Prepare annual estimates of expenditure, maintain budgetary and inventory controls and make recommendations to management
• Maintain management information systems (manual or computerized)
• Locate suitable business premises and negotiate reasonable leasing agreements
• Provide and maintain business premises and other facilities, including plant machinery and equipment
• Review and answer correspondence
• Provide secretarial or executive services for committees.
• Maintaining and developing the filing system of personnel.
• Developing good rapport and relationship with HR agencies.
• Schedule appointments.
• Prepare all documents pertaining to contracts and other important HR letters and related documents.
• Make sure whether the appraisals are made at proper time and other training requirements are met for employees.
• Facilitate both internal and external training.
• Maintain the job description and grade structure.
• Assisting company in finding the right person for the job by placing Job adverts, making interviews.
• Ascertains human resource requirements for the office ensuring the timely advertisement and filling of vacancies.
• Analysis resumes to determine candidate qualifications for hiring and arranged for advancement with hiring manager.
• Counselling applicants and employees on rules, policies, benefits, procedures and job opportunities.
• Selecting candidates via Job portals, references, direct, consultancies, etc.,
• To record all the business transactions in books of accounts of the Company as per the book keeping rules.
• Keep a tract on all financial and administrative matters and complete the instructions given by the superiors immediately.
I am Post Graduate in Master of Business Administration in the stream of Computer Management
