Customer Service Projects Manager
smartlink
مجموع سنوات الخبرة :16 years, 11 أشهر
Our company is call center out source solutions providing the best arrangement with our clients and high performance in international KPIs
my job roll in SmartLink that manage all jeddah branch projects (NWC, ALJ, Bupa ...)
Administrating all the call center applications (E service - AVAYA PBX - CMS - Compass …)
- Manage all the NWC Exts
- Manage the Telephone lines (E1, Fiber )
- Project Manager for Customer Complaine Manegment SYS
- Project Manager for Tanker Request Application
Work as call center manager for more than 120 agent 20 supervisors coordination with all the company sections to provide the best call center experience with our customers
also we win with Insight company in Dubai (The Best Call Center In Middle East) in wind back customer program in 2010 & (The best call center Quality insurance program in Middle East) 2011 Dubai
Supervision for many campaigns (Alkhiala Air Line, Air Arabia, Internet Nesma, Portfolio Agency, Alhaddad, Aljumaih Automotive …etc)
Made a report for each campaign and send it to the clients