Operational Risk Manager
First National Bank
Total years of experience :11 years, 9 Months
As a risk manager within FNB’s divisional structure, it is required that collaborative efforts are made with FirstRand (ERM), FNB’s
Segments and Business Units (BU) structures to ensure that FNB’s obligation to the Operational Risk Management
Framework’s requirements are met.
Aspects of these requirements are met through the execution of the following areas of my responsibilities:
Policy and guidance documentation, review and update
Process mapping and review (FirstMap- business process mapping tool)
Ensuring adherence to the requirements of the Process based Risk and Control Identification and Assessment (PRCIA) Policy. This includes:
-Ensuring the appropriate risk and control identification, capture and assessment.
-Ensuring quality risk and control assessments are obtained by conducting reviews, providing guidance/support, hosting workshops and roadshows.
Improving process efficiency through developing alternate solutions/work around to existing shortcomings.
Develop control testing/monitoring plan(s) which are to be adopted across Business Unit (BU) and segment levels.
Ensure that FNB Divisional Risk Appetite values are set. This includes:
-Collating and considering the values set by each segment and their respective considerations in setting of their values.
-Compiling the FNB risk appetite document for FNB Risk committee, ExCo and ERM review and approval.
Ensuring the requirements of the Operational Risk Scenarios policy is attained, through:
-Participation in segment and BU scenario workshops and training sessions.
-Host and participate in FNB Divisional Peer Group Reviews sessions.
-Participate in FirstRand Group Peer Group Reviews sessions
-Compile Ops Risk Scenario reports for ERM consumption
Compile Risk reports (Monthly, Quarterly and Annually) for Losses, PRCIA, Risk Scenario and Risk Appetite.
Collating and submitting both outsourcing and insourcing arrangements to ERM.
Analysis of loss events and reporting monthly and quarterly losses to risk committees.
Business Line Capital Allocation - tasked at providing an alternate solution across BU levels.
Incorporation of Compliance and IT Risk within current PRCIA model.
Facilitation and coordination of the Internal Validation exercise for FNB. This includes analyzing raw data, to assist Business Units with their respective improvement plans.
SME on all risk categories and thus provide consulting services in new business decisions, projects, process and system related problems.
Use existing Data to identify trends related to organizational failures etc.
Accountable for the support, implementation and management of the risk function for FNB to minimize losses and avoid risks from materializing.
Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members.
Identify and implement risk management initiatives and compile risk mitigation plans to proactively action identified risks.
Manage and ensure compliance to the Basel accord.
Reconcile, Analyze and compile FNB’s monthly loss report (provide qualitative risk status reporting with accurate and reliable business intelligence).
Benchmark current practices against the risk management framework and adjust practices as and when necessary.
Translate strategies into actionable goals and execute relevant projects / initiatives aligned to strategic objectives with specific performance measures and control systems to track progress.
Improvement of existing frameworks to ensure ease of implementation by segment and business units.
Ensure risk profiles are monitored and reported on through the relevant Governance structures up to the Board levels.
SME on all risk categories and thus provide consulting services in new business decisions, projects, process and system related problems.
Manage operational risk on a day to day basis which includes monitoring and reporting. This should include measures and procedures for: - understanding key processes, risk identification, risk analysis and assessment responding to risks identified and assessed.
Ensure that a representative risk profile is created for every major business unit that consists of Key risk indicators, Internal and external loss data; key issues; control logs as well as the relevant risk and control matrices.
Ensure FNB Segments meet the requirements of the risk scenario policy.
Coordination of the Internal Validations exercise across FNB.
Establish a sound risk management culture through awareness of campaigns to influence behavior and drive the importance of risk management in the organization.
Analyze and assist in determining risks to help the organization make sound financial decisions.
Obtain an understanding of the appropriate local market and attract the BMM, in achieving sales targets by proactively providing financial solutions to an existing client portfolio.
Proactively grow the existing client base using business leads via existing portfolios as well as leads generated through their own initiative.
Package the various financial products, services and solutions to meet the needs and requirements of clients in portfolio
Maintain appropriate product knowledge levels for each client
Management of portfolio accordingly and thus having a relationship with all clients within the portfolio.
Understand and address specific needs of clients
Support the sales strategies of Retail Banking
Maintain a proactive service and retail delivery
Leverage off the developed Retail Banking Services solutions to close deals that will satisfy both the client’s needs an FNB’s objectives
Achieving Sales Targets
Display an aligned and balanced approach to sales, focusing on sales targets and client needs
Adhere to all business risk and compliance processes
Taking responsibility for addressing development actions.
Key areas covered: product knowledge; operations and risk; sales; human capital management; business planning; time management; conflict management and problem solving.
Attending to pay office related queries daily
Handing out time sheets and pay slips to the various municipal departments
Assist pay clerks with general administrative duties
Create files for new and existing employees
Organize, file and archive processed pay office documents
Assist municipal employees with general queries regarding salaries and wages
Capturing leave of all employees per number of days allowed
Usage of a system called Payday Live
Calculation of all back pay, overtime, leave etc. once salary has been changed and mistakes occurred within monthly wage payments
Processing settlement and confirmation of Money Market Instruments: Loans; Deposits; Treasury Bills; NCD
•Funding - Facilitate accurate cash positions between Back Office and Trade cash position
•Follow up on late payments
•Follow up and resolution of outstanding recons with internal stake holders
•Internal and External Audit confirmations
•Client statements and resolution of queries
•Recons of Nostro accounts
•Monitor the order identity of trades
•Attend to queries by clients on a regular basis
•Customer Liaison
1st Year: Economics 1; Business Accounting; Business Statistics 1; Commercial Law 1; Computational Mathematics; Fundamentals of Information Systems 1 2nd Year: Human Resources 2A; Human Resources 2B; Insurance & Risk Management 2A; Insurance and Risk Management 2B; Business Communications; Business Ethics 2; An Introduction to Accounting Information Systems 3rd Year: Mercantile Law; Human Resource Management 3; Insurance & Risk Management 3