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Mohammed Mulki, Technical Support

Mohammed Mulki

Technical Support

Axis Solutions (KGL Holding )

Lieu
Koweït - Al Koweït
Éducation
Diplôme, Microsoft Certified IT Professional Enterprise Administrator.
Expérience
15 years, 8 Mois

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Expériences professionnelles

Total des années d'expérience :15 years, 8 Mois

Technical Support à Axis Solutions (KGL Holding )
  • Koweït - Al Koweït
  • Je travaille ici depuis septembre 2008

Maintenance and troubleshooting of 250+ clients running either Windows XP, Windows Vista & Windows7.
Installing and configuring 2003 /2008 servers in IBM Servers.
Assisting System Support, Network Support & Application Support team.
Providing first level support to clients on ERP and Oracle applications.
Maintain the anti-virus servers along with the security engineer and Run periodic spot checks on staff workstations to ensure that anti-virus program is always active.
Configuring the exchange mail accounts in and MS Outlook 2003, 2007 & 2010.
Taking client Mail backups, Archiving and creating Auto rules in MS Outlook.
Install, maintain, troubleshoot and upgrade laptop, computer hardware, software, networks peripheral equipments.
Attending all hardware and software problems related to Laptops & Desktops.
Configuring the VPN account in client PC.
Providing support to the users either by Remote Application, phone, mails or visits.
Configuring Network Printers & Network Scanner to the client Machines.

Éducation

Diplôme, Microsoft Certified IT Professional Enterprise Administrator.
  • à Goal Information Technology Solutions PVT. LTD.
  • décembre 2011
Diplôme, Computer Diploma in Hardware Engineering.
  • à Indian Institute of Hardware Technologies.
  • février 2001
Diplôme, Business Studies
  • à Mangalore University, India.
  • avril 2000

Specialties & Skills

Microsoft Operating Systems
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Computer Hardware Troubleshooting
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Expertise in Assembling, Installing, Troubleshooting and Maintenance of Desktop / Laptops / Printers
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Proficient in Installation ,administration of user required Softwares and Utilities
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Providing first level support to clients on ERP and Oracle applications
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Configuring, upgrade laptop, Desktop computer hardware and accessories
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Exchange Mails Configuration & Backups on MS Outlook 2003,2007 & 2010
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Experience in Anti-virus solution
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Langues

Anglais
Moyen
Arabe
Moyen
Kannada
Moyen
Malayala
Moyen

Formation et Diplômes

Microsoft Office 2003 (Certificat)
Date de la formation:
June 2008
Valide jusqu'à:
June 2008
MCP, MCITP. (Certificat)
Date de la formation:
October 2011
Valide jusqu'à:
December 2011
Computer Diploma in Hardware Engineering. (Certificat)
Date de la formation:
August 2000
Valide jusqu'à:
February 2001