Logistics Senior Manager - Head of Logistics
Samsung Electronics Levant
Total years of experience :22 years, 6 Months
Main Roles and Responsibilities:
- Manage Logistics Operations for all Levant Countries (Gross Sales > USD 2 billion in 2016 for Levant)
- Marine and Property Insurance management (Premium Coverage USD 2 billion in 2016)
- Inbound/Clearance operations management (Air freight and Sea freight operations in Jordan and Dubai)
- Warehousing and Material Management (3 Warehouses → Duty Paid Amman, Aqaba FTZ and Dubai FTZ)
- Outbound operations and transportation (3PL transportation companies management)
- Logistics Tariff and Cost management (Efficiency cost control structuring)
Key Objectives:
- Supervise all operations related to logistics -- KPI, inventory, supply chain, transport, Integration of information & customer requirements.
- The objective of the above is to manage the flow of goods, information and other resources, including energy and people, between the point of origin and the point of consumption in order to meet the requirements of the management (targets) and consumers frequently( just in time availability, timelessness of deliveries, safe, secure storage and distribution)
- Assist in budget development, preparation of procurement plans and spending plans relating to logistics expenditure and operational costs.
- Define, develop and implement Logistics plans, policies and procedures in line with corporate Logistics strategy in order to support the achievement of overall business objectives.
Position Responsibilities:
- Establish consistency in processes and performance across logistics operations.
- To lead and manage the Department, defining, developing and implementing logistics plans, policies and procedures that meet the needs of the Business.
- Ensure the effective implementation of plans, policies and procedures through leadership - setting goals and objectives, managing performance, developing and motivating employees - in order to ensure the highest levels of performance are achieved.
- Establish detailed activity and improvement plans for supply chain logistics operations taking into account all operational demands, resources available, budgetary controls, supply chain constraints, turnaround commitments aligned with operational business objectives.
- Continually review, allocate and manage resources (labor, equipment, skills) according to changing needs brought on by demand
- Manage annual allocated budget, managing expenditure up to set limits, optimizing and reducing costs where possible and reporting variances versus budget, in order to ensure effective cost management.
- Oversee the development of policy and procedure improvements in order to ensure the ongoing development of logistics provision and standards.
- Develop and maintain good working relationships with external agencies and suppliers in order to support the smooth provision of logistics services across the organization.
- Negotiate with key suppliers and logistics service providers on contract issues in order to ensure best value purchasing terms are obtained.
Daily Operations Responsibilities:
- Warehouse Management:
• Layout design and sizing
• Location Management (Racking vs Bulk)
• Allocation/Loading/Pick/Pack Efficiency Improvement
• MHE and Security
- Material Management:
• Inventory Management and Stock Control
• Manage Storage Locations and Stock Movement
• Maintain Inventory Consistency and Efficient Inventory Availability
- Logistics Procurement and Contracting:
• RFI and RFP preparations
• Project Coordination and scheduling
• Selection process, negotiation and Evaluation
• SLA drafting and Finalizing
- 3PL Management:
• Define KPIs (Inbound/Stock/Outbound)
• Monitor Operation Cell, Stage and Quality Controller Performance
• Manage ASN, GR, STO, DO, POD and Return (SiT or any type)
- SAP Power User
• Logistics Module (Inbound, Outbound, Warehouse)
• Logistics Cost Codes (References and Calculation Methods)
• EDI / XML (SHIPNOT, INVSTK, STKORD, STKRST, OUTDLY, PODLY)
- Overall After sales Management
- Budget Control, assets provision control & Profit/Loss Reports.
- Customer Satisfaction and Customer Care Management
- Design process for Service Centers.
- Technical Training for Service staff
- Manage day-to-day service activities and provide support to staff.
- Improve Staff quality and hire qualified personnel.
- Expand Service Coverage all over the country.
- KPI Monitoring and Improvement road-maps.
- Defined department goals & objectives & ensured communication to employees.
- Developed a working environment that supported organizational values.
- Responsible for designing, developing & implementing systems, policies & procedures in each Service Center.
- Monitored & ensured Service Centre performance metrics are met in a timely & cost effective manner.
- Planned, developed & implemented customer service strategies.
- Established, monitored & measured Service Level Agreements in the Service Center Department.
- Provided team with guidance, motivation, & discipline.
- Technical Support for Alcatel Service in MENA region
- Commercial Reporting for service activities.
- Improve Service Quality in region
- Design and Implement Service Bulletins and Training programs
- Spare Parts procurement and forecast ordering.
- Logistics operations import/export.
- Shipments tracking and clearance follow up.
- Responsible for delivering a world class customer service that meet and exceed customer expectations, in order to create customer loyalty so that NOKIA-MOBILE PHONES becomes first choice of customers.
- Managed customer queries received via - email / on-line/ phone calls for providing technical support for NOKIA products troubleshooting, repair and maintenance especially for VVIP customers.
Bachelor of Science in Electrical / Electronics & Communication Engineering (Merit: Very Good)
