Call Center Senior
Asnan Tower
Total des années d'expérience :12 years, 8 Mois
· Determines requirements by working with customers.
· Answers inquiries by clarifying desired information; researching, locating, and providing information.
· Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
· Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
· Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
· Maintains call center database by entering information.
· Keeps equipment operational by following established procedures; reporting malfunctions.
· Updates job knowledge by participating in educational opportunities.
· Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
Welcomes customers by greeting them; offering them assistance.
Directs customers by escorting them to racks and counters; suggesting items.
Advises customers by providing information on products.
Helps customer make selections by building customer confidence; offering suggestions and opinions.
Documents sale by creating or updating customer profile records.
Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.
Contributes to team effort by accomplishing related results as needed.