International Talent Acquisition Manager
Arab Bank PLC
Total years of experience :16 years, 6 Months
Worked for Arab Bank PLC as an Assistant HR Manager - HRMS Department. My main objective is to manage and ensure successful delivery and implementation of the Oracle Cloud Project.
I started my journey with Arab Bank on June 2011. I have the below experiences:
**Global Performance Management Department (Four cycles). My duties included but were not limited to:
• Maintaining an effective Performance Management System that measures AB employees' performance levels (around 6200 employees).
• Implementing scorecard initiatives (Balanced Scorecard) for all Arab Bank’s employees in Jordan and other countries (AB PLC: UAE, Bahrain, Qatar, Palestine, Egypt, Algeria, Yemen, Morocco, Lebanon and Singapore).
• Ensuring that the cycle of Performance Management is progressing smoothly and correctly throughout its implementation which spans for the whole year and take corrective actions when needed.
**Global Organization Design and Manpower planning Department. My duties included but were not limited to:
• Forecast Human Resources requirements by initiating head count gaps analysis.
• Update the Organizational Designs (ODs), Job Descriptions (JDs), and job families for designated functions, and provide support to Jordan and all AB PLC regarding these issues.
• Perform job evaluation and re-evaluation reviews for existing jobs and new jobs to reflect any changes in the job accountabilities or the organization design.
**Global Learning and Development Department. My duties include but are not limited to:
• Extend support to the training function in all countries to ensure proper and smooth implementation of their training plan.
• Ensure that Business- related training needs, requirements, and queries are met in an effective manner.
• Ensure that proper arrangements are made with internal and external trainers / training centre staff to ensure that all requirements are available and met before program commencement (equipment required, training material, room layout, etc)
**Worked as a Performance Management and Evaluation Consultant at Oman Arab Bank for one month; December 2015, as the cycle was coming to an end and OAB needed dire assistance in managing and conducting the Performance Evaluation.
**Achievements:
• Rated as a Top Performer for the years 2012, 2013, 2014 & 2015.
• Promoted to the next grade level three times.
• Received a Thank you/ an appreciation letter from Oman Arab Bank's Top Management for my dedication and efforts put to ensure the success of 2015’s Performance Evaluation exercise.
I worked for Oman Air as a Reservation and Ticketing Supervisor/ Station Supervisor for six months starting November 2010. My duties included but were not limited to:
• Preparing reports to the management that serve in increasing the revenue of the station and increasing our sales.
• Leading, training and developing the staff to achieve the highest level of performance.
• Supervising staff daily activities and creating a cordial working atmosphere to increase their productivity. In addition to motivating staff by recommending rewards according to their performance.
I worked for Saudi Arabian Airlines / Extensya as a Customer Service Representative (CSR) for 17 months starting June 2009. Based on my skills and distinguished performance, I was promoted to a Senior CSR and later on to a Super CSR/ Acting Team-Leader. My responsibilities in the later position included:
• Preparing and giving refreshment training sessions to CSRs in order to constantly keep their knowledge and understanding up-to-date.
• Building excellent rapport with clients and team members (35 customer service representatives) and conducting team meetings to discuss and follow up on all work- related issues.
• Preparing reports reflecting Service Level and CSRs' productivity along with their KPIs in order to pinpoint their strengths and weaknesses and be able to monitor and follow up on them.
• Following up on the account with Amman and London stations and executing all the needed correspondences with all related parties and ensuring that all work processes are running smoothly.
I worked for Al-Allaf Industrial establishment as a Shift/ Attendance Supervisor for 1 year starting June 2008. I was responsible for shift schedule and rotations, reporting and keeping track of staff attendance records, meeting shift production goals while ensuring a safe work area and completing all related paper- work.
I Worked for the Jordan Ahli Bank as a Customer Service Officer for six months starting November 2007 during which I was in charge of cash registers at different branches in the capital city Amman including Ahli City Mall, Ahli Um-Othaina, Ahli Sweifieh-Wakalat and Ahli Chamber of Industry branch offices. As a CSO at these branches I was well familiarized with various clients, accounts and banking activities.
CTS is administered by AIBMC (The American Institute for Business Management and Communication); one of the most renowned institutes for business management and communications in the United States. By earning CTS candidates demonstrate that they have mastered the training and development body of knowledge, obtained the skills of a professional trainer, and committed to AIBMC core values and code of ethics
BC is administered by AIBMC (The American Institute for Business Management and Communication); one of the most renowned institutes in business management and communications in the United States. By earning CBC candidates demonstrate that they have mastered the business consultancy body of knowledge, obtained the skills of corporate general management and administration, and committed to AIBMC core values and code of ethics.
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