Government Relation Manager
St Regis Abu Dhabi Hotel
Total years of experience :24 years, 10 Months
• Pre-Opening Team. Recruitment Team
• Typing all type of labor permits and immigration Visas in FAWRI system.
• Create the Government relation Dep. SOP's (Standard Operation Procedures).
• Lies with relevant government Employees (labor Department, ministry of interior and medical, Emirates ID, etc.)
• Efficiently in order to ensure expediting of formalities and document processing.
• Receives all government relation requests from employees across hotel departments and coordinate with own team to ensure an efficient processing of the request.
• Acts as a lies with government agencies to ensure that communication are handled expediently and that good relations is maintained / built.
• Be up to date with regard to any changes or amendments to the prevailing laws / rules, & regulations, changes in form/ formats and other procedures.
• Offer advice on Government Relations matters to other departments to ensure that their projects and staff have the necessary documentation.
• Process all applications for visas, work permits, residence permits, identity cards, etc. of employees and dependents as well as visitors.
• Ensure all the relevant documents are submitted periodically to the immigration / labor office with regard to cancellation / absconding employees in order to be deleted from the hotel sponsorship list.
• Ensure the departure and exit formalities for employees are completed after cancellation of visa
• Obtain quarterly sponsorship reports from the immigration / labor office and tally sponsorships.
• Responsible for obtaining licenses and related documentation from government authorities for all activities / products related to the Hotel.
• Responsible to ensure that all staff visas are promptly and accurately updated in the Police Reporting system (CID System).
• Responsible for obtaining NOCs and Visas for F&B Entertainers.
• To be available at any inspections carried out by the Governmental Authorities on Hotel’s products and services, and follow-up where appropriate.
• Establish and maintain excellent working relationships with Government Authorities especially, ADTCA, Labor office, AD Police, AD Immigration, Economic Department, AD Port Authority, etc. by regularly visiting top officials, coordinating any of their hotel requirements.
• When the Hotel receives any fines, warning, etc. from Government Authorities, the (GRM) will be responsible to promptly follow-up and liaise with pertinent parties to either remove or reduce such fines.
• Promote the Hotel and its Restaurants, Services (Health Club, Laundry, etc.) and other Group Hotels to Government Authorities.
• Assist with the staff Medical and Health cards and sorting out any issues related to staff Medical.
• Assist Arabic and GCC Guests with their requirements subject to such requests falling within Hotel’s activities.
• Assist Front Office with any problems that they may face concerning guests, which would also require the assistance/intervention from Government Authorities such as AD Police, AD Courts, AD Immigration, etc.
• Contactable and reachable at all times, in case of an emergency.
• Prepare monthly reports for the Government Relation section (Expense claims, Immigration staff list, labor staff list, etc.
Pre-opening team
Processing all types of visas (guests, employees & entertainers)
Processing and renewing permits & licenses (Hotel Trade License, Liquor Trading License, Chamber of Commerce Certificates of Registration, Civil Defense Certificate)
Processing and renewing permits for Walkie-Talkie sets and all medical requirements of employees
Processing and renewing Entertainers Permits, NOC from Abu Dhabi Tourism Authority
Processing and renewing registration of all hotel vehicles
Processing and obtaining permits for special promotions
Processing and renewing PRO Card, Immigration Deposit Boxes
Maintain & cultivate good relationship with government departments and offices
Informing HR Director about changes in rules/regulations/laws regarding to hotel service
Obtaining quarterly sponsorship reports from the Labor Office
Prepare reports on the monthly basis
- Maintain good working relation with all government agencies and representatives of sponsoring agencies
- Act as a Hotel Representative with all government agencies relating to all personal matters
- Secure all visa permits, licenses and government administration as per Law
- Assist Sales & Marketing and Front Office at sponsoring transit visa guests on behalf of the hotel
- Responsible for ensuring music & entertainment ‘No Objection Certificates’
- Responsible for the preparation of all paperwork related to HR in Arabic
- Disseminate information relating to local law and communicating any changes in the law to the hotel
- Prepare annual visa reports as required by law:
- Promote efficiency, confidence, courtesy and high standard of social skills
- Promote and ensure good inter-departmental relations
- Display pleasant manner & positive attitude at all times to promote a good company image
Promoting hotel facilities to passengers (hotel rooms, restaurants)
- Taking reservations for both properties
- Taking direct cash or credit card payments
- Handling all counter administration work
- Meet and greet VIP guests upon arrival at the airport
- Handling group reservations
- Dealing with airline companies regarding crew contracts
- Helping guest in airport departure area for both hotels
- Visiting various companies and organizations to promote the hotels (rooms and F&B outlets)
- Dealing with Tour operations and advertisement
- Organizing & attending conferences, conventions and special events
- Production in filming, animations and graphics
- Darran Hotels & resorts marketing tourism projects
- Pre-opening team
- Responsible for the operation of 3 departments (submission, biometric and DES
- Responsible to prepare briefings & presentations for training and development purposes
- Checking all application forms and documentation before submission
- Assist data Entry System operations
- Handling all VIP applications
- Handling the help line
- Handling all back office operation (cash closing, security CCTV recordings, filings, management report)
- Managing UK Visa Application Centre.
Pre-opening team
- Meet & greet VIP guests, groups upon arrival and on departure (room allocations)
- Provide a high standard of customer care to all guests
- Handling guest complaints
- Handling guest inquiries
- Preparing and communicating training plans for FOH staff
- Maximize sales opportunities to achieve maximum occupancy
- Updating and checking daily Duty Manager Log-book
- High knowledge of security procedures to ensure safety of all external & internal guests
- Balance & close the day’s business on a daily basis
- Preparing and distributing reports to relevant departments
- Pre-opening team
- Handling all guest requests and complaints
- Dealing with all types of check-ins & check-outs
- Making room and group reservations, taking walk-ins
- Room & suite allocations
- Making show a rounds
- Cashier services, handling Business Centre
- Providing the highest standards of customer service at all times
Service Leader
- Supervising lounge, VIP Lounge and kitchen operation
- Food & beverage service
- Room allocations & room moves
- Flight confirmations, restaurant reservations & all concierge duties
- Training of staff, conducting briefings
- Handling guest complaints on the behalf of Executive Lounge Manager
Pre-opening team
- Executive floor bell man, handling VIP lounge arrivals & departures
- Message, newspaper delivery, room moves
- Helping in all concierge requests
- Butler service
- Handling top VIPs and Royal Suite guests
- Food & beverage service, assisting reception
- Show a rounds
- Room checking