Senior Associate, Customer Service and Sales
Emirates NBD Bank PJSC
Total years of experience :18 years, 9 Months
- Contact potential or existing customers to inform them about a product or service using scripts
- Answer questions about products or the service i.e balance transfers, Balance Conversion, Reguler IPPs and Credit Card Upgrade/Limit Increase.
- Ask questions to understand customer requirements and close sales
- Direct prospects to the field sales team when needed
- Enter and update customer information in the database
- Take and process orders in an accurate manner
- Handle grievances to preserve the company’s reputation
- Go the “extra mile” to meet sales quota and facilitate future sales
- Keep records of calls and sales and note useful information
mainly responsible for answering incoming calls, actively listening to customers, providing information, troubleshooting and resolving customer problems and concerns regarding the bank’s products or services. I'm also responsible for identifying and escalating customer issues to the appropriate department, as well as executing banking transactions and cross-selling products or special promotions. The role of my job is crucial in building and retaining customers relationships.
responsible for the accurate and timely completion of registration of all arriving guests into the CID system and correct maintenance of all guest in-house and departure information as well as submitting the daily conference report.
Main Responsibilities:
Direct Operations supervisor managing a fleet of 36 barges (450\ton load each) and 9 pushers tug, daily administrative management of crews on board of moving vessels. Major customers include but not limited to: UN WFP North & South Sudan, UNMIS, UNMISS and different NGOs.
Detailed duties include the following:
- Supervise the day-to-day operations of the respective team by providing expertise and encouraging and ensuring teamwork in order to achieve high performance standards and ensure crew engagement in a motivated work environment.
- Work internally with the Commercial team member to ensure that all commercial activities scheduled according to contractual agreements.
- Daily check on vessels navigation and movement through HF radios & Thuraya Satellite phone.
- Use the navigator application, in which shows the current positions of ships via GPS satellite.
- Update Commercial team member to maintain the navigation movements and Traffic,
- Provide Departure and Arrival Schedule
- Execute assigned commercial orders
- Prepare plans for request of fuel within sufficient time Follow- up on receiving.
- Follow up and report on pusher’s fuel consumption status.
- Follow up and report on the vessel's status and report any mechanical problems to the technical team.
- Supervise crew on vessels including follow up on their allowances, incentives, compensations, dues and complaints and report to the responsible managers e.g. HR, management in Khartoum any issues of further action.
- Coordinate with the maintenance unit and follow up on vessel maintenance in order to ensure fleet availability and functionality at all times.
- Oversee the loading & offloading on a timely manner.
- Prepare daily fleet tracking report
- Coordinate with concerned departments regarding maintenance plan, shipping dates, service availability.
- Sort and store inbound, transfer and outbound cargo prior to dispatch in accordance with the nature of the goods and the routing of the cargo.
- Provide and/or arrange for essential equipment and storage facilities for cargo and other special items.
- Conduct an inventory check for each barge upon arrival\ departure.
- Maintain any misusing of operational equipment, advice if necessary or addressing to concerned parties.
- Coordinate with governmental bodies regarding clearance of trip upon departure\ arrival.
- Conduct loading draft adjustment on each forthcoming season and involve the concerned parties about it.
Main Responsibilities: \nResponsible for overall customer activities and direct collaborate with the Business development Dept to ensure customer orders are delivered on time. Liaising with different third parties and governmental bodies to resolve problems and escalate issues to ensure quality of services for the company and its customers. In addition, provide support data for corporate management leaders, including Finance, Operations, and business development on freight cost developments by analyzing the revenues and volume of goods to support company continuous improvement initiative. \n \n- Customer's key‘s account. \n- Coordinate with other departments on receiving, clearance of all Trip Records. \n- Issue the company invoice and way bill. \n- Daily contact Ships concerning the cargo status. \n- Follow on payment collections from customers. \n- Monitoring loading and offloading process. \n- Prepare the revenue report. \n- Analyze the revenue in such terms. \n- Update, prepare and submit Order Process reports on a daily basis. \n- Maintain customer files with service contracts and other information. \n- Complete Orders Sheets and checking the quantity of each item listed on the service contract. \n- Distribute Order Sheets to respective departments. \n- Coordinate with departments regarding order status, shipping dates, service availability. \n- Point of contact between Keer Marine and customers. \n- Update customers regarding status of their shipments and answering all enquiries from customers. \n- Analyse the trips in terms of volume per ton, distance, type of cargo, utilization of cargo, collection risk per region and provide snap shots consolidated reports.
Prepare/review commercial contract and technical specification documentation provided with customer RFQs.
Apply and follow internal project management process (CPD, gate reviews).
Assist in the preparation of technical/commercial offers.
Technical and commercial support of Sales team and Agents/Distributors.
Direct communication with customer during development phase or if problem-solving actions are required.
Provide in-office support for Technical and Sales Team as required.
Create records of market intelligence from a variety of sources to develop a "pipeline of opportunity" database and present report to Sales and Technical.
work as a team, liaising with Application Engineers to ensure key targets are met.
Review Technology and work priorities in order to make best use of resources and achieve deadlines, reviewing with the customer as necessary and promptly reacting to business needs.
Take initiative in identifying business opportunities.
Develop good relationships with Customers and Agents/Distributors identifying new business opportunities
Scope of consultancy:- \n \nDeveloping the Database Structure Using MS Access as Backend and VB as Front-end. \n \nSpecific Deliverables: \n \n- Design outlay templates for the implementation of needs assessment of the Post Harvested area; identifies service gaps within each region. \n- Develop common set of metrics for suicide reporting. \n- Assists in creating operational and business workflows. \n- Design templates for uploading datasets of the annual assessment conducted in each region, resulting in state-wide summary analysis. \n- Assurance of high quality of the data, while maintaining the integrity of the data. \n- Evaluates, interprets and analyses data.
Duties & job description: \n \nWorked on SSA contract with Vulnerability Analysis and Mapping (VAM) when ever needed as a data entry clerk; entering Emergency Food Security and Nutrition Assessment data for Darfur and Annual Need and Livelihood Assessment data for CETA
Providing day to day support to company employees.
Arrange domestic flights and processes the necessary travel documents.
Evaluates the domestic flights bookings.
Liaises with the finance unit for payments and cost recovery of domestic travel tickets.
Attends meetings and prepares correspondence regarding domestic travel matters.
Maintains fully the Sudan Atlas travel account including:
1. Verifying the entitlements of travelers
2.Raising the Travel PO for tickets
3.Dispatching travel POs
4.Receipt in ATLAS
5.Verifying information, operating data entry devices and preparing documents
6.Processing customer account information and a variety of other forms of documents
7.Verifying, correcting, deleting unnecessary data or combining data from several sources before entering into a computer file
Entering information into specific forms or files from hand written pages, recorded material or figures contained in hard copies.
Deciphering garbled recordings, sloppy handwriting or faded text and transforming them into digital data
8. Keeping records of files, tasks and proofread reports
Managing small-sized network (workgroup) 20pcs, providing helpdesk support and troubleshooting for the legal department. Installing operation system .upgrade, managing Network messaging. Installing network printers. Setting user staff permissions and more ……..etc
Responsible for delivering support through telephone, desk-side visits and email.
Worked as adviser for desktop support team to provide software and hardware break service and training requests.
Responsible for helping call center team starting in new center.
Work as communicator between two teams.
Use PC-Duo remote control solution in support of Lotus Notes, Microsoft office and other applications.
Done other duties as assigned.
Providing support for Desktop applications (ICA Clients, Office, Operating system, Outlook, etc.)
Diagnose, analyze and resolve user Laptop, PC or handheld devices software and hardware issues.
Recommend, purchase, configure and install laptops, PCs, handheld devices and computer related equipment
Maintain software and hardware inventory records
Train and coach users regarding effective use of computer software and hardware in windows, Macintosh and other computer desktop environments.
Evaluating and implementing new Desktop PC software for user departments
Tracking software licenses and providing daily support for copiers, printers and fax machines.
Working with vendors and other computer support to ensure smooth running of the IT department and user computers
Implement and maintain the standards of platform production assets inventory and vendor coordination
Provide technical support to microcomputer systems in common OS environments.
ACCP is the most comprehensive career program in the world tech market. its keeps a tap on the changing need of the industry and in each revision of our curriculum adds the most in demand tools & technologies. Windows 7 HTML/DHTML, CSS & Javascript using Dreamweaver C & Java Database Design & Implementation in Microsoft SQL Server XML Cloud Computing C#, Winforms & Windows Presentation Foundation ADO.NET Linux, Apache, MySQL & PHP ASP.NET & AJAX Mobile Applications
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