IT Support
Savola Group
Total years of experience :15 years, 10 Months
Installing and configuring computer hardware operating systems and applications.
Monitoring and maintaining computer systems and networks.
Talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.
Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
Replacing parts as required.
Providing support, including procedural documentation and relevant reports.
Following diagrams and written instructions to repair a fault or set up a system.
Supporting the roll-out of new applications.
Setting up new users' accounts and profiles and dealing with password issues.
Responding within agreed time limits to call-outs.
Working continuously on a task until completion (or referral to third parties, if appropriate).
Prioritizing and managing many open cases at one time.
Rapidly establishing a good working relationship with customers and other professionals, e.g., software developers.
Testing and evaluating new technology.
Conducting electrical safety checks on computer equipment.
Support End-Users and troubleshot the technical problems.
Develop the "Issue Log system" to manage the follow-up of issues and feedbacks of the HIS system.
Manage the integration between HIS system and other system such as PACS and hospital portal.
Generating, planning, organizing, and administering medical and nursing care and services for patients.
Selection of appropriate network and computer parts.
Installation of appropriate Operating System and Application Software.
Network and Network Services Troubleshooting. Provide hardware and Software assistances to all users. Carry out periodic preventive maintenance.Ensure that new staffs are setup on the server on their destined computer.
Selection of appropriate network and computer parts.
Installation of appropriate Operating System and Application Software.
Network and Network Services Troubleshooting.
Provide hardware and Software assistances to all users.
Carry out periodic preventive maintenance.
Ensure that new staffs are setup on the server on their destined computer.
Information Tecnology