administrator
New St. John’s Inter College Lucknow
Total years of experience :11 years, 3 Months
Job Responsibilities Guest Service Agent (GSA):
•Greeted, registered, and assigned rooms to guests.
•Verified customers' credit, and established how the customer will pay for the accommodation.
•Kept records of room availability and guests' accounts, manually or using computers.
•Computed bills, collected payments, and made change for guests.
•Performed simple bookkeeping activities, such as balancing cash accounts.
•Issued room keys and escorted instructions to bellhops.
•Reviewed accounts and charges with guests during the check out process.
•Posted charges, such as those for rooms, food, liquor.
•Implemented high-impact sales and marketing initiatives, resulting in increased occupancy and profitability.
•Delivered requested items to guests rooms.
•Processed credit card transactions during the checkout process.
•Greeted all guests in a courteous and professional manner.
•Monitored the appearance and performance of the front desk staff.
•Fostered strong working relationships with all hotel departments.
•Referred guests to local restaurants and recommended attractions in the area.
Job Responsibilities Of Night Auditor:
•Printing and delivering notices to guests
•Setting Wake up Calls on the phone system
•Running daily credit card transactions through a settlement process
•Recording daily room occupancy and rate totals
•Recording revenue totals for cash, checks, and credit card transactions
•Generating automated accounting reports for the manager's review
•Handling 3rd party reservations and ensuring properprocessing
•Settling Corporate Accounts and sending reports to those entities forbilling purposes
•Running the computer back-up systemsalls on the phone system
•Maintains guest ledger
•Ensuring the breakfast is ready on time (if breakfast is provided)
•Monitoring additional areas of the hotel (pool, fitness center, vendingareas, parking lot, etc.)
Job Responsibilities of an Administrator
•Supervise and coordinate activities of staff
•Maintain management information systems (manual or computerized)
•Review and answer correspondence
•Able to supervise others
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