Mufaddal Khandwala

Communicating with Agents/Customer for proper documents for smooth clearance.
Ensuring timely deliveries and updates to customers / agents
To guide and ensure timely collection of due for customers before / after deliveries or as per contractual terms.
To discuss and tailor the services as per customer requirements.
Determining the client's needs and requirements in association with logistics services.
Overseeing issues of loading and unloading of materials to ensure necessary safety and precautions.
Supervising a team of 7 involved in customs clearances, transport and other functions.
Assess and develop direct reports and identify high performers and outliers
Daily management of performance and monthly reporting of KPIs
Ensure timely and comprehensive communication with colleagues, process owners and other key stake holders, peers and management at all levels
Achieve departmental and personal objectives and targets
Propose process improvements and work with the global and regional process.
Responsible for adequate and timely training of all employees
Possess an excellent and up to date knowledge of Kuwaits ports, customs clearance procedures and rules.

Managing the off-shore departments daily operations and handling of projects for SOC South Oil Company at ABOT Al Basra Oil Terminal-Iraq for which the entire operations are executed through Shuwaikh port Kuwait.
Working as agents representative to clients such as Petrofac, Smit Lamnalco, Svitzer Salvage, AHM marine, Ocean Center Group, JSI Security, and SBM offshore.
Drafted tailored contracts to principals as per operational requirements.
Handling of Port operations which involves: crew change scheduling, ship-spare handling (Logistics), provisions supply, managing vessel calls, medevac assistance, accommodation and related transport arrangements for crew, surveyors and guests.
Possess an excellent and up to date knowledge of Kuwaits ports, customs clearance procedures and rules.

Major Roles and Responsibilities:

Receiving Inquiry from the consignee, Sending rate request to the agent/shipping line and sending quotations to the consignee.
Handling of Air/Sea Freight shipments.
Handling of customs documents for clearance.
Preparing operational/volume reports from in-house system.
Handling and opening of job files, invoicing, receiving/passing supplier invoices and job closing.
Checking with the carriers for the shipment status & accordingly updating the customers on regular basis.
Issue of Delivery Order to the consignee.
Following up for payments with customers/agents.
Maintaining treasury, including bank and cash journals, and related daily, weekly and Monthly reconciliation and control.
Maintaining lists of Debtors & Creditors & Profit & Loss A/C

Major Roles and Responsibilities:

Preparing operational/volume reports from in-house system and coordinating with the IT team.
Handling and opening of job files, invoicing, receiving/passing supplier invoices and job closing.
Following up for payments with customers/agents.
Maintaining master customer/agent and supplier list in the system and coordinating with IT team as well as accounts to link the same.
Issue of Delivery Order to the consignee.
Checking with the carriers for the shipment status & accordingly updating the customers on regular basis.

Major Roles and Responsibilities:

Looking for new business opportunities in existing as well as new markets.
Persuading prospects to buy the products.
Exploring new avenues for communication with the current customer base.
Maintaining archive library of all past communications with potential clients.
Maintaining after sales service relationship by adequate follow-ups.