Control Room Incharge
Punjab Emergency Service
Total years of experience :11 years, 0 Months
• Advanced troubleshooting and administration of Windows based applications, Operating Systems (Desktop and Server) and Server Roles (AD DS, DHCP, DNS, DFS, Print Server, File Server, etc.)
• Advanced troubleshooting of WiFi/Network
• Leading periodic technical meetings
• Networking/Switching hardware
• Active Directory Services.
• User Creation and assigning user rights
• Disaster Recovery Servers and Backup Solutions.
• Coordination with vendors for Server Hardware and Software.
• Video Conferencing System.
• IT and communication incharge.
• Ensure day to day operations of IT infrastructure
• Ensure policies and procedures are strictly adhered.
• Ensuring optimal management of control room, computer systems (Database and Call Recording Servers).
• Install and manage the Exchange Server 2000 in the Regional Office.
• Install and manage the ISA Server 2004 in the Regional office.
• Install and manage the Windows 2003/2008 Server and active Directory services and DHCP
• Troubleshoot system and network errors
• Maintains the integrity and security of all IT systems
• Responsible for the installation and maintenance of the operating systems within the environment
• Assist IT personnel as needed in order to ensure computer lab operations.
• Assist network technicians in installation and configuration of Microsoft Windows 2003 Server, Workstation operating systems and Linux EE5 for Proxy Server.
• Overall Security and Confidentiality of the entire Network and Data of the centre.
• configure and administrate Group Policy with a Windows Domain environment
• Ability to work effectively in a collaborative team environment and interact with staff members
• Managing user accounts on Microsoft Active Directory
• To install configure and tune, various Oracle products for both client side deployments testing, including, but not limited to: Oracle Databases, Oracle Collaboration Suite, etc.
• To manage various Red Hat Enterprise Linux servers running Squid Server as a proxy server technical support.
• Troubleshoot hardware and software issues of customer's PCs, including data recovery operations.
• To provide suggestions and solutions in terms of Network, Security and Operating systems, involved in solving clients' problems.
• Train junior resources to be able to perform the same activities outlined above.
• Managing Local Area Network and Monitoring and support of Windows Servers to ensure consistent backups, patches and adherence to security requirements
• Managing user accounts on Microsoft Active Directory
• Installation of Software and Hardware
• Design and testing of disaster recovery plans, redundancy and replication.
• Design, configuration, and management of infrastructure and core business application availability monitoring
• Maintenance and Coordination for Online Computer Based Examination (CBE) for the classes of CAT and ACCA (UK)
Master in Computer Science with 80% marks Major in Networking