Sr.Customer Service Professional-Sales
Sitel India Ltd
Total years of experience :18 years, 4 Months
Client:Earthlink- ISP-USA
* Answering inbound sales calls .
* Providing Features and benfits of Earthlink Internet service.
* Selling Internet service to clients based in USA
.• Responsible for handling client requirements and provide solutions to their issues
• Committed to identifying and implementing continuous improvements
• Analysis of monthly performance metrics
• Remains up to date on the Process Updates and ensure 100% Quality.
• Conducts process huddles to educate team about process updates and clarifies their questions.
• An effective communicator with excellent relationship building & interpersonal skills. Strong analytical, problem solving & organizational abilities. Possess a flexible & detail oriented attitude.
• Provided outstanding customer service through calls and emails.
• Solved the queries of escalated issues via call back.
* Mastered in resolving escalated inbound sales calls.
Client: Dish Network 11/9/2008 to 1st sept 2012
24/7 Custosmer Pvt Ltd
24/7 ites are nurtured to work in an increasingly global work place, in the process gaining in-depth domain knowledge. 24/7 Customer has several programs that are tailored to address your long term professional growth like customized skills development training, team dynamics workshops and additional advance training on building leadership skills. At 24/7 Customer, we take care of our employee’s careers by providing the best opportunities for development.
Responsibilities:
• Identify new ways to increase the opportunities of sales and service
• Handle escalated calls, complaints, questions, and queries, as required
• Perform the tasks of conducting training sessions of new joiners
• Responding to customer inquiries via phone calls and e-mails in a timely manner
• Responsible for handling client requirements and provide solutions to their issues
• Committed to identifying and implementing continuous improvements
• Analysis of monthly performance metrics
Responsibilities:
*Extended assistance to customers and provided requisite
information on products.
*Aided customers to make apt selections.
*Marketed company products to current clients and prospects.
*Formulated action plans and schedules and followed up on
referrals.
*Met with top management of It Firms, Outlined presentations, proposals and sales contracts and
managed sales materials.
*Sold Credit Cards to clients By outlining features and benefits of HSBC Bank.
Secured 70% marks
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