musefa Nesiro

cctv/fire panel controller at Shangri-la hotel Dubai

• United Arab Emirates - Dubai
• My current job since June 2010

security guard at careefour

• United Arab Emirates - Abu Dhabi
• January 2009 to January 2010

➢ 2009-2010 working in Union Co-Operative, Carrefour, different mall and
Hypermarkets as a security officer under Al jabber coin Security Company
Duty and responsibilities
- Demonstrate and explain products, methods, in order to persuade customers to - Identify interested and qualified customers in order to provide them with additional information
- Keep areas neat while working, and return items to correct locations following demonstrations.
- Practical demonstrations to ensure that they will run smoothly.
- Prepare and alter presentation contents to target specific audiences.

➢ 2008 - 2009 working Maher Abaya and Cosmetic store a sales man in Dubai.
Duty and responsibilities
- Greet customers and ascertain what each customer wants or needs.
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
- Answer questions regarding the store and its merchandise.
- Clean shelves, counters, and tables.
- Exchange merchandise for customers and accept returns.
- Bag or package purchases, and wrap gifts.
- Help customers try on or fit merchandise.

➢ 2006-2007 working Dembel city center as sales man in Ethiopia.

Duty and responsibilities
- Monitoring incoming and outgoing stock and make a sale report.
- Handling cashier job via cash register machine, attending telephone calls.
- Maintain efficient customer service at all times.
- Ability to works as team.
- Following operating procedures.
- Providing customers with an enjoyable experience.
- Excellent communication and negotiation skills ideally in multiple languages

CCTV controller at Hard workers, ambitions, Co-operative

• United Arab Emirates
• January 2007 to January 2010

➢ 2007-2010 under Aljaber coin security different working place
➢ 2010- Working in Shangri-la hotel Dubai until now as a
CCTV controller
➢ Hard workers, ambitions, Co-operative
➢ Self motivated and good in single or team work
➢ Ability to adapt will to change & work under pressure.
➢ How to cooperate with the guest & colleague
➢ Ability of treatment with people from all culture.
DUTIES AND RESPONSIBLITIES
- Make sure that the live business and property of the hotel is protected.
- Radio communication or telephone communication short massage and clearly
- Control al key entries in logo book.
- Checking the security alarms and coordinating security backup
- Forwarding daily reports to my supervisor
- Screen monitoring (c.c.t.v)
- Maintaining Log Book
- Great and Smile to all customers
- Support customer language
- Assist customer request.
- Ensure all the guest safety, support
- Report to the Duty Manager

customer service supervisor at Alem Cinema

• Ethiopia
• January 2006 to December 2007

➢ 2006-2007 working Alem Cinema as customer service supervisor, for information desk and cashier in Ethiopia
Duty and responsibilities
- Information desk and guidance in lobby area.
- Monitor, coordinate and support team
- Conduct guest feedback and scenario as analysis report for management.
- Cashier, cash collection point and General event assistant.
- Prepare cinema promo and offer
- Participate offline cinema and event show as an attendant and a team player.
- Outdoor promo
- Road show team player
- Social network and web based promo assistant
- Dealing with group ticket customers.
- Working and participating cinema all round jobs.

Personal Detail