Venue Manager at Dubai World Trade Cente
Dubai World Trade Center
Total years of experience :9 years, 6 Months
• Maintain a professional and client-engaging demeanour.
• Communicate effectively with stakeholders to ensure a clear understanding of the facility rental requirements.
• Anticipate problems/needs, last minute solutions and resolve them quickly and effectively.
• Encourage interdepartmental collaboration by working closely with the other departments
• Inspect all functions rooms, conference centers and auditorium prior to start of function to ensure setup is exactly is required on the event plan and standards.
• Respond and follow up to fulfit any special event arrangements.
• Ensure guest feedbacks are dealt with promptly and effectively including proactive action plans to prevent the reoccurrence of negative feedback.
• Coordinate with vendor services such housekeeping and facility maintenance, maintain inventory of event services technology, furnishing and equipment.
• Maintaining policies and procedures for cost, schedule, and quality control, maintaining task list that support planning and production processes, maintaining contact resource management databases using applicable software.
• Meet and greet guests, tenants, event organizers.
• To create develop and implement innovative ideas in line with market
• Being the first point of contact for Landlords/Tenants
• Encourage interdepartmental collaboration by working closely with the other departments
• Supervising multi-disciplinary teams including cleaning, maintenance, grounds and security
• Providing assistance and support in notarization and attestation of legal documents such as Power of Attorney and other documents
• Preparing correspondences, reports and costing for any related damages or charges within the apartments to be presented to the Landlords or Tenants
• Professionally resolving tenant complaints and property concerns
• Verifying payment and invoicing match contract pricing
• Supervised Executive Lounge associates to ensure all hotel policies, procedures, regulations and standards were followed
• Performed all front desk related responsibilities, duties when required
• Handled enquiries and complaints promptly and efficiently
• Assisted management in hiring, training, scheduling, evaluating, coaching, motivating and disciplining employees
• Answering queries by employees and clients
• Followed department sales goals in upselling various extra services
• Made various arrangements for VIP guests
• Attended meetings, prepared reports, maintained records, completed
administrative requirements
• Trained and supervised staff to develop appropriate skills
• Interacted with the guests in a professional manner on a regular basis
-