customer service coordinator
Bustan Al-Khaleeji Co
Total years of experience :10 years, 0 Months
customers by providing product and service information and resolving product.
•A professional approach in answering calls and provide information about products and services.
•Attracts potential customers by answering product and service questions and suggesting information about other products and services.
•Maintains customer records by updating accounts information and complete accurate documentation.
•Contributes to team effort by accomplishing related results as needed.
•Maintain a smartly presented, polite, diligent, positive and professional attitude at all times; demonstrate knowledge and build customer confidence.
•Responding promptly to customers inquiries, ensure customer satisfaction and provide professional customer support.
•Communicating and coordinating with colleagues as necessary.
•Provide price and product list proposals in response to customer’s requests.
•Coordinate, analyze and improve customer service functions to meet company goals.
•Ensure each client is given the necessary services and follow up to fill ongoing service needs.
•Respond to emails and referrals inquiries in the office.
•Audited and approved all necessary front line paperwork.
•Assisted manager with addressing and resolving questions from team members.
•Work with the team to stay updated on product knowledge and be informed of any changes in company and department policies.
•Coordinating the sales team by managing schedules, filing important documents and communicating relevant information.
•Provide cover for Customer Service Manager where necessary at the Customer welcome meeting and where attendance is required ensure set agenda is followed as set out in the procedures.
•Royale Hayat hospital.
patients and visitors by greeting patients and visitors, in person or on the telephone.
•Scheduling appointments, answering or referring inquiries.
•Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
•Ensure patient information is accurate including billing information
•Inform patients of medical office procedures and policy
•Knowledge of medical terminology, procedures and diagnosis.
•Collect co-pays and payments.
•Working knowledge of healthcare insurance preferred.
•Schedule hospital admissions, tests, scans and outside appointments for patients.
•Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule.
•Reminding provider of service delays.
•Comforts patients by anticipating patients' anxieties.
•Maintaining the reception area.
•Ensures availability of treatment information by filing and retrieving patient records.
•Maintains patient accounts by obtaining, recording, and updating personal and financial information.
•Obtains revenue by recording and updating financial information; recording and collecting patient charges.
•Filing, collecting, and expediting third-party claims.
•Helps patients in distress by responding to emergencies.
•Protects patients' rights by maintaining confidentiality of personal and financial information.
•Maintains operations by following policies and procedures; reporting needed changes.
•Contributes to team effort by accomplishing related results as needed.
•Ensure reception area is well maintained, neat and clean
Responsibilities:
•Handling the collection of past dues on bank clients.
•Categorizing delinquency cases and dealing with each case in the proper way in order to insure a minimum rate uncollectible.
•Preparing reports of all handled cases that would help credit risk department to do
their analysis.
•Handling the collection of past dues on bank clients, delinquency.
- Handling customers request.
- Opening and closing accounts, CDs, time deposit.
- Transfer amounts from account to account.
- Transfer from bank to other banks.
- Collecting chq’s.
Bachelor high institute of administrative science, department of finance and administration portfolios .