SENIOR SPECIALIST at Service Management Office
Etihad Atheeb Telecom
Total years of experience :9 years, 9 Months
+ Manage day-to-day operational aspects of the projects.
+ Vendor Management which Includes Resources Allocation, Task Assignment, Workflow Supervision, Monitoring their KPIs.
+ Processing service feasibilities throughout checking (Line of Sight, Link Budget, Checking access path capacities via tools such as solar winds).
+ Planning and assigning project installations of Microwave to Filed operations teams and maintaining updated project plan.
+ Dispatching filed operations to daily installations as per plan, provide them the support to access the customer premises.
+ Coordinate with filed operations teams and Design team to provide the Field team required Microwave IPs and Service IPs.
+ Supporting Filed Engineers in implementing new microwaves (NEC iPasso, NEC Passo NEO, AVIAT CTR 8300, AVIAT ECLIPSE, AVIAT WTM 3200, SIAE ALFO Plus, Solectek 250. Altai, Ubiquity 620, Ubiquity M5-400).
+ Assign troubleshooting tickets to business delivery team to check the service complains and respond with resolution.
+ Coordinate with Sales, NOC, PMO Teams for Project Delivery and Project Support Cycles.
+ Coordinate with Vendors and 3rd parties for project requirements such as Poles, Towers, Fiber Optics..Etc.
+ Prepare weekly and monthly performance reports for installations and activations.
+ Marinating Project and service documentations in System along with their handovers.
+ Managing Business Delivery, Service Management office team to ensure smooth project delivery.
+ Initiating Project acceptance and following up to maintaining KPIs.
+ Coordinating with customers for project updates through meetings and phone calls, emails.
+ Creating Project Implementations Plan via Microsoft Project Plan software.
+ Creating Project Low Level Design documents for handover purposes, using Microsoft Visio applications.
+ Supporting queries from Pre-Sales Team to conduct new feasibilities and new real site surveys.
+ Preparing incidents reports when required.
+ Preparing HSE documentations such as Job Safety Analysis, Method of Statement, and Competency assessment.
+ Daily delivery of services and technologies such as (SIP Trunk, L2VPN, L3VPN, DIA).
+ Gathering requirements via corresponding with customer through (emails, Phone Calls, meetings, or other any medium).
+ Studying Customer’s pain points and/or growth points.
+ Engaging with the sales in the filed for meetings and presentations.
+ Propose a solution that addresses and exceeds the expectations, considering the budget and time constraints.
+ Creating and delivering informational presentation that defined the solution and persuade the customer to buy it.
+ Creating and modifying the scope of work and work breakdown structure and Bill of Materials and Network Diagrams.
+ Explain in Narrative style the technical Solution in both English and Arabic.
+ Involvement in Proof of Concept.
+ Effective Team Player cooperating with the Sales Team and Technical Team in daily basis.
+ Generate Bill of Materials (BOM) & Quantities (BOQ) for sales personnel to prepare quick quotations.
+ Perform high-level technical presentations for customers, and prospects.
+ Quick Analysis of Customer Requirements, Understand it, create the optimum Solution in terms of functionality and Price.
+ Respond to Public Tenders and Prepare and Develop the Technical Proposals.
+ Gathering 3rd party pricing and liaising with 3rd parties, if required.
+ Developing a high-level and detailed consultative Network solution In (Wired, Wireless, and Unified Communications Divisions).
+ Analyzing Customer business requirements and Derive the Technical Requirements Accordingly.
+ Managing Technical Projects (Developing Project Charter, Plan,
+ Communication Matrix, Risk Determination and Mitigation Plans. Work closely with the sales Team on addressing the required activities to developing partners.
+ Designing and Developing Networking proposals, especially pertaining to Cisco Solutions and Technology for Voice/Video/Data.
+ Working closely within the Pre-Sales dept. to engage with the customer to provide the best suited solution matching his needs and requirement.
+ Preparation of PP (Project Plan), PC (Project Charter), Risk Matrix, Communications Plan, other project management docs.)
+ Project Management (Handled the Role of Project Manager for Ministry of Agriculture Project).