Bayt.com
Najib Al-Asad, Contact Center & Quality Supervisor

Najib Al-Asad

Contact Center & Quality Supervisor

MTN

Location
Yemen
Education
Bachelor's degree, Faculty of Arts, English Dept
Experience
22 years, 3 Months

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Work Experience

Total years of experience :22 years, 3 Months

Contact Center & Quality Supervisor at MTN
  • Yemen - Sanaa
  • My current job since February 2002

• Experienced in dealing with different sections in the CRD which includes the following:

o Employees’ Training
o Quality Monitoring
o Shift Planning
o Projects Management
o Services & Products Analyzing

Education

Bachelor's degree, Faculty of Arts, English Dept
  • at Sana’a University
  • April 2003

Specialties & Skills

Planning 2FScheduling
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Monitoring and Evaluation
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Management Analysis
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Educated & trained Staff
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Services & Products Analyzing
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Experienced in Human Resources Information Systems -HRIS
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Experienced in Call Center Systems – Work force Management (Teleobti).
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Experienced in AVYA System – Calls Reporting , Agents’ codes & Daily Performance.
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Analyzing & dealing with difficult employees
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Conducted a smooth rotation plans for employees to give all staff member the chance to understand th
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Manage Performance Management – Integrated Performance Framework
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Languages

Arabic
Native Speaker
English
Intermediate

Hobbies

  • traveling, playing football, and watching movies..
    I like traveling, especially to new places that I have not visited before.